Your Ts & Cs
It's very important to detail your organisation's rules and policies so it is clear to customers how you operate and what is expected.
Best practice is to have defined Terms and Conditions before taking bookings.
To navigate to your Terms and Conditions:
Click More in the main navigation bar, and select Settings.
In the left side panel, under Essentials, select Your Ts & Cs.
Enter your Terms and Conditions in the text box provided.
Here are some things to be included:
How you deal with medical information, accidents & first aid
How you handle payments and invoicing
Tolerated behaviour, Code of Conduct and Bullying policies
Sign-in, sign-out and late pick-up policies
Complaints Procedures
Cancellation Policy
Privacy Policy
Other general information, policies, and rules
It is best practice to have your terms and conditions reviewed by a lawyer or other relevant professionals. Your customers will agree to your Terms and Conditions every time they book with you and it forms the legal basis of your relationship with them.