How To Cancel A Booking For A Customer Who Has Not Yet Paid
Within the activity, go to the Bookings tab
Click on the action cog on the row of the attendee’s name
Select cancel booking
Click "OK" to confirm the Cancellation
Type in reason for cancellation
The booking will be removed, and unpaid invoices will be voided
How To Cancel A Booking For A Customer Who Has Paid
Within the activity, go to the Bookings tab
Click on the action cog on the row of the attendee’s name
Select Edit Booking
Unselect all of the ticked sessions in the booking
Click the "Save and Create Pending Adjustments" button
In the notification box, click "Convert pending adjustments to draft credit notes"
Once your credit note has been approved, you can choose to allocate the credits to another invoice, or refund the customer.
How to Allocate Credit Notes to Invoices
https://helpcentre.enrolmy.com/entkb/how-to-allocate-credit-notes-to-invoices
How To Process Refunds To The Customer For Cancelled Bookings
https://helpcentre.enrolmy.com/entkb/how-to-manage-refunds-using-enrolmy