Identifying Error During/After WINZ Reconciliation
If an error has occurred during or after WINZ reconciliation, it can be identified as follows:
Action Required
Highlighted in red
Generally, the Action required appears due to an incomplete reconciliation and can be easily rectified by completing the reconciliation, which will remove the Action required message.
However, if further correction is required, you can unlock the line item highlighted in red.
Unlocking WINZ Statement Lines
To unlock a statement line, follow the actions below:
Click the red lock symbol next to the statement item you want to unlock
Select OK, and the statement item will now be unlocked
Important note:
If a credit note has already been made for that statement item it will be automatically Voided
If the credit note has been allocated to an invoice the statement item can not be unlocked
If WINZ Credit Notes have already been allocated to an invoice
In order to unlock your subsidy line item, you will need to un-apply the WINZ credit note from the invoice first. See how in this help guide: How to Unapply a Credit Note from an Invoice