Location Of The Communications Section And Related Status Column
Head to the Communications section within your instance (account)
Here you will find various tabs that can have one of the statuses described in the table below:
All Emails
Draft Emails
Queued Emails
Sent Emails
SMS Messages
Cancelled Emails
Status Column Explained
Status | Definition |
 | An Unopened Email is the one that was delivered but not yet read by the customer |
 | An Opened Email is an email that a customer already received and seen the message |
 | A Clicked Email means the recipient clicked the link, if any, in the email |
 | A Draft Email is an email that contains context that is unsent or undelivered |
 | If an email is queued, that means that the email you're trying to send is queued in the outbox. However, please note that queued emails typically get delivered later without any issues |
 | When an email gets stuck in the outbox (queued) and you decide to stop the delivery of the message it will go to the Cancelled email list |
 | This is an indicator that a bulk email was sent. Colours follow the above statuses |