Before actioning a refund back to WINZ, you need to ensure that you have a Liability Account within your Xero Chart of Accounts called WINZ Repayments. This account should have payments enabled.
Requirements
Actions
Full Refund
In Xero:
If the WINZ Credit Notes are applied to invoices, these will need to be unallocated first
Once removed from invoices, make a cash refund at the bottom of the credit note ensuring the Paid From represents the WINZ Repayments account:
Pay WINZ the refund from your bank account and code it to the WINZ Repayments account. This will in turn balance the WINZ Repayments account.
In Enrolmy:
Complete a Xero sync
All WINZ credit notes will be marked as refunded
Send the outstanding invoices to your customer for payment
Partial Refund
Complete the same process as above, however, when making a cash refund edit the amount to reflect a partial refund.
