If your customers have paid by credit/debit card via Enrolmy for their activities, then the customer can receive a refund directly to their card.
Please note
The billpayer will receive the total amount that they paid on Enrolmy. This will include their activity fee + credit card transaction fee
The refund will be coming directly from your organisation's Online Payments Account balance, not your organisation's bank account. In some cases, we might need you to transfer money into your account before we are able to trigger the refund
The Enrolmy Support Team have to trigger refunds for you
The refund can take within up to ten working days to appear in the billpayers account once the Enrolmy Team has triggered it
Contact Enrolmy Support with the below information to trigger a refund for you:
The billpayer's full name
The attendee’s full name
The Credit Note number → This needs to have been generated directly from activity and not manually created
Confirmation of the total refund amount
Enrolmy Support will be in contact should they require more information or if you need to transfer money into your organisation’s online payments account balance.