Online Activity Related Questions | |
|---|---|
Question | Answer |
If you run a term-long activity, do you have to add a pricing item for each date? | With this online activity type, yes - the reason being that each week or each date, you will need to create a separate online meeting link. Therefore you will need to create a class session for each week/date to set the online meeting link against. |
Can you charge for a whole term of fees or only by lesson? | You can currently charge per lesson.  |
With online activities, can they only be paid with credit/debit card? | Yes. This activity is automatically switched on to only receive customers' payments by credit/debit card. Please ensure your EMY Pay application has been submitted and that you are aware of how the transactions fees work. |
Can credit notes sitting in the system be automatically applied against a customer's invoice with the credit/debit card only payment option? | If you enable the Credit Allocation feature, your customers can use any credits they have with you to pay for the invoice |
How do we manage refunds with credit card only activities? | Please see this help guide here on how to manage credit card refunds to customers |
What does Enrolmy recommend we input into our terms and conditions around credit/debit card payments and refunds? | Enrolmy providers should manage their organisation's terms and conditions according to their own lawyer's advice. |
Can I use the online activity for those out of school/older than school-age attendees? | Yes, you can select any age for the attendees. If you have selected children, you can select the age range, up to 25 years old. |