When signing up to Enrolmy, every organisation has the opportunity to receive guidance and training from our EMY Support Team on their new software package. We call this, onboarding. After customers complete their onboarding training, they have access to our EMY Support Team, Enrolmy Knowledge base, In-App Tours, Powered by Enrolmy Newsletter updates and tips, and the ability to book additional 30 or 60 minute training sessions. Some costs are associated with additional support or training charges.
Onboarding
To become a confident user of your organisation's new software package and all its tools, our EMY Support Team will guide you for an estimated 3-month period.
During this time, you can expect to learn the following:
How to set up your business on Enrolmy
From confidently creating new activities and publishing them online, to connecting your Xero Accounting Software and adding staff members.
How to manage your activities on Enrolmy
You will understand the activity type functionalities and how they work specifically for your business processes. You will know how to publish these online and get activities published on your own website.
How to manage your customers on Enrolmy
You will understand how to utilise Enrolmy’s emailing and SMS capabilities, how to create and manage safety forms, how to manage invoicing customers and sending booking reminders, as well as how to upkeep your CRM.
How to manage finances and subsidies on Enrolmy
You will become competent in invoicing from Enrolmy and managing the integration of finances through Xero. Along with learning how to manage subsidy payments, discounts and vouchers through Enrolmy.
Our EMY Support Team aims to support the learning of the Enrolmy Software, making it an easy transition for you to seamlessly integrate this powerful tool into you everyday work. Our ultimate goal at the end of the onboarding period is to have you feel confident in creating new activities for your business, being able to easily manage your staff shifts, contact customers easily, and have your cash flow and finances dealt with seamlessly.
Support
Included in all Enrolmy Subscriptions is 20 minutes of free support every month, for every provider. Providers can reach out at any time to our EMY Support team.
How additional support charges are handled.
If providers exceed the free support allotment for the month, then this will be added to the provider's next month’s subscription invoice. This is chargeable at $85/hr.
Training
Sometimes the need arises when further training is required. Maybe a new staff member has joined the team, maybe someone would like deeper training on a certain area on Enrolmy or you would like to have annual refreshers on your software package.
How to book additional training with Enrolmy Support.
Raise a normal query with our EMY Support team and let them know you would like to book time for additional training.
Training Investment
Time | Agenda | Cost |
|---|---|---|
30 minutes | You outline what your needs are and we can follow this guideline OR our team can advise the best training plan based on your needs. | $42.50 NZD |
60 minutes | $85.00 NZD | |
Custom | TBC |
How additional training charges are handled
Training costs are added and charged to the next month's subscription invoice.