Credit Card Only Activities
If you are absorbing all the Online Payments fees, you can enable Paying by Credit/Debit Card, the only available payment option for your customers within each activity setup:
Sometimes customers fail to pay for their booking in two hours' time. Below is an explanation of the email workflow for the customer and the provider if this happens.
Booking confirmation workflow for credit/debit card-only activities
At the Time of Booking
When customers book into a Credit/Debit Card only activity, the customer will immediately receive a tentative booking confirmation email:
There will be a link to their invoice within the email. This will take them into the Enrolmy Parent Portal to make a payment
If they're still logged into Enrolmy at the time of booking, they can pay immediately, OR they can pay through the invoice sent to their inbox
They are given two hours to pay for the booking
After the Two Hours Time
Customers who failed to pay within this two-hour window will receive a booking cancellation email that looks like this:
A provider will know that the booking has been cancelled:
The attendee will be removed from the activity
The attendee invoice will then be voided