How To Amend Your EMY Pay Application

Stripe may reject your credit card application for various reasons.

Please see how to amend your application below. 

Your application has likely been rejected for the reasons below;

1. The proof of identity that you uploaded did not match the name outlined in the Applicant Details section. You must upload an image or scan of your passport or driver's license that matches the exact name that was outlined in your Applicant Detail Name field.

2. The image or the scan of your driver's licence was poor image quality and illegible. Please take another photo or scan of your evidence where the details are legible.

3. The image or the scan of your utility bill was not in colour. Please take another photo or scan of your evidence, in colour.  

Your application has likely been rejected for the reasons below;

1. The utility bill that you uploaded was addressed to the organisation. You must upload a utility bill that has your personal address identified on the document. 

2. The image or the scan of your utility bill was in poor image quality and your name, the document date or address is illegible. Please take another photo or scan of the document. 

3. The image or the scan of your utility bill was not in colour. Please take another photo or scan of the document, in colour. 

4. Lastly, the image or scan of your utility bill was not from a well-known company. Please take a photo or scan of a utility bill from a well-known company. eg. Internet Provider, local Gov Dept. Stripe does not accept bills from mobile carriers

Please contact EMY Support if you are still having trouble updating your EMY Pay Application. 

Last Updated: 31 Oct 2024