Enrolmy

Troubleshooting For The EMY Provider Portal

If you are having issues logging into your Enrolmy instance, follow the below troubleshooting steps:

Search Engine	Troubleshooting steps
Chrome	Within Chrome, at the top right corner of your browser, select the three dots. Click More tools and then select Clear browsing data. Ensure you have selected "Cookies and other site data" and "Cached images and files" Click Clear data. https://support.google.com/chrome/answer/95647
Safari	In Safari, choose Safari > Settings, then click Privacy. Click Manage Website Data and select one or more websites, then click Remove or Remove All. https://support.apple.com/en-nz/guide/safari/sfri11471/16.1/mac/13.0
Microsoft Edge	Launch Microsoft Edge and go to the “More” menu and select “Settings.” Head to “Clear browsing data,” and select “Cookies and saved website data” and then clear.

Head into your Enrolmy log-in page and then follow the below to clear the cookies:

Inspect the page by right-clicking and selecting Inspect or Select command, option, letter I
Click on the Application Tab
Open up cookies on the left-hand side
Then select enrolmy.com and right-click on it
Select Clear and then try to log in again

Head to https://enrolmy.com/auth/login , and input your account email address
Select Forgot your password?
Choose to Email me a link
Check your inbox for a password reset link or select Resend password reset link again

5. Follow the prompts in your email to open the Enrolmy password reset URL

You can also use the below keyboard shortcuts to close a window:

If you are still having issues accessing your Enrolmy instance after following the troubleshooting steps, please contact us at support@enrolmy.com