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How To Resolve Xero Sync Issues.

Your Xero Sync Error Log

Within the Xero Sync section of your Enrolmy account, you will see your organisation's Xero Log. This will highlight any recent invoice, credit note or contact information that has not synced with Xero correctly from your last completed sync.

The Xero Sync Log will contain the complete history of all contact, invoice and credit note information that has ever had an issue with flowing through the sync correctly.

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Xero Sync Log Explained

Header

Description

Created

The Created column highlights the time ad date of which the error appeared

Action

The Action column will highlight if the issue with an invoice, contact, payment or credit note information is related to Enrolmy, or Xero

Reference

The Reference column will give your the invoice number, credit note detail, or payment information that the issue relates too

Error

The Error column will explain why the issue has occurred. Please see Xero Central for all error explanations. 

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