Depending on the Booking Settings you have set up, your customers can edit their bookings if allowed.

Add A Session/Day To Existing Booking

This process will only be possible if you allow adding new sessions/days to an existing booking. Your customer will follow the below process:

1. Login to Enrolmy

2. Head to Recent Bookings and select View & Booking for the attendee that they want to add another session/day for

3. Use the recurring or casual calendar to add the desired sessions/days. 

4. Review the Total To Pay section which will show the total additional amount they will be invoiced for

5. Select I'm Done And Would Like To Save Changes

6. A success notification that their booking change has been confirmed will appear on the screen

7. An invoice will be generated immediately and they will be taken straight to the cart to pay for additional day/sessions that they have added

Cancel A Session/Day From Existing Booking

This process will only be possible if you allow making booking cancellation changes. Your customer will follow the below process:

1. Login to Enrolmy

2. Head to Recent Bookings and select View & Booking for the attendee that they want to cancel sessions/days for

3. Use the recurring or casual calendar to remove the day/sessionsthat need to be cancel

4. Review the Total To Pay section which will total the amount they will be credited for

5. Select I'm Done And Would Like To Save Changes

6. A success notification that their booking change has been confirmed will appear on the screen

7. The customer will not see a credit note inside Enrolmy right away. However, the credit will be generated and viewable to you after converting adjustments. You will have a choice of:

   • Credit the parent for next term or another programme charge, or

   • Refund them directly

Cancel & Add Session/Day Simultaneously

This process will only be possible if you allow making booking cancellation changes. The customer will follow the below process:

1. Login to Enrolmy

2. Head to Recent Bookings and select View & Booking for the attendee that they want to cancel and sessions/days for

3. Use the recurring or casual calendar to remove the days/sessions that need to be cancelled and then add sessions/days that need to be added

4. Review the Total To Pay section

   1. If the sessions they have cancelled but already paid for are equivalent to the price of the new sessions/days that they have added then their Total To Pay will equal $0.00. They will not be charged or credited again

   2. If the sessions they have added, equate to more than what they originally paid - despite cancelling a session/day the Total To Pay section will let them know that they will be invoiced

   3. If the sessions they have added equate to a price that is less than what they originally paid, then the Total To Pay section will let them know how much will be credited for

5. Select I'm Done And Would Like To Save Changes

6. A success notification that their booking change has been confirmed will appear on the screen

7. If the customer is to be invoiced then they will be taken to the cart and asked to pay for the outstanding invoice

Last Updated: 10 Apr 2025