What Is Blacklisting?
Customers on the blacklist will not be able to make bookings until they are removed from the Blacklist or any conditions associated with their blacklist status are met.
Currently, customers can be blacklisted in two ways:
Banned - this prevents the customer from booking in any way
Unpaid Invoices - this prevents the customer from booking until they pay ALL outstanding invoices
Customers are blacklisted by their email addresses. This means that existing and non-existing customers can be blacklisted. When the blacklisted customer attempts to book with Enrolmy using the blacklisted email address, they will be unable to complete their booking. Blacklisted customers are also unable to edit existing bookings. See this help guide for further guidance: EMY Blacklisting: What Parents See While Booking or Changing Existing Booking
The customer will only be blocked from booking activities with that particular provider. More specifically, the Enrolmy instance for that provider. Therefore a customer may be blacklisted with one franchisee in an organisation but will still be able to book with another franchisee if not blacklisted with them also.
How To Add A Customer To A Blacklist
Please note - any current bookings this customer books will not be canceled, you will need to action this yourself. The cancellation process will depend on the type of activity.
An Existing Customer
Head to the customer's profile and select Add to Blacklist
Choose a Reason and add an Explanation
A New Customer
Head to Customers tab / + / Blacklisted Customers / Add Customer to Blacklist
Enter the email address of the customer
Choose a Reason and add an Explanation
How To Remove A Customer From Blacklisting
There are two ways how to remove customers from being Blacklisted:
1. Head to the Customers / + / Blacklisted Customers. Select the Action Cog on the right side and then Remove:
If customers pay for their overdue invoices, they will be automatically allowed to book or amend bookings.