How To Cancel A Booking Within A Team Sports Activity Type
Within your activity, head to the All Teams tab
Click on the Action Cog beside customer's name
Select Edit Booking
Unselect all of the ticked items in the booking
Select Save and Create Pending Adjustments
Convert the pending adjustments from the banner, or head to the + tab and select Adjustments
Use the drop-down arrow to review your adjustment
Select the adjustment using the tick box next to the customer's name
Finally, select Convert to invoices and credit notes to generate your credit note for this customer's cancellation.
Now you can decide whether you want to:
Allocate the credit note to another outstanding invoice for this customer. See How To Allocate Credit Notes To Invoices here
Process a bank transfer refund for this customer. See How To Process A Bank Transfer Refund here
Process a credit/debit card refund for this customer. See How To Process Stripe/CC Refunds