How the EMY Pay Transaction Fee Works

Every time a customer opts to pay for your activities by credit/debit card, a transaction fee will occur. The transaction fee will either be absorbed by you (the provider) in full, or split between your customer and yourself (the provider). As the provider, you decide how the fees are handled, based on how you want to accept payment for your activities.

Option 1: Enable Upfront Payment For Activities

• The provider's full transaction fee amount is 3.63% + $0.30

• Transaction fees are inclusive of 15% GST 

Why do activity providers pay the full transaction fee when enabling upfront payment for activities?

When activating upfront payments for activities, providers will absorb the full credit/debit card transaction fee amount of 3.63% + $0.30.

Taking payments for activities upfront enables you to:

1. Activate payment instalment plans as a payment method for credit-card-only activities

2. Have Enrolmy automatically reconcile credit/debit card payments against invoices

3. Empower parents to pay for their term activity within two hours of booking with you

4. Ensure that customers who don't pay for your activity, don't take up a bookable space

5. Have refunds handled by EMY Support

 Option 2: Enable Various Forms Of Payment For Activities

• The split fee amount that a parent pays is 1.85%

• The split fee amount that a provider pays is 1.85% + $0.30

Why activity providers enable various forms of payment for activities.

Activity providers can opt-in to split the credit/debit card transaction fee amount with their customers. Splitting the fee with their customers enables providers to accept various forms of payment for the activity ie. credit/ direct debit, automatic payment, or cash.

How To Change Your Fee Structure 

You can update the transaction fee structure by following the below:

1. Head over to Settings → Online Payments

2. Under Transaction Fees, click on Change Transaction Fees

3. Select new fees structure

4. Save changes

Last Updated: 19 Dec 2024