Read below to understand how payment instalments are seen in the EMY Parent Portal.
During the Booking Experience
During the booking experience, customers will be faced with a range of payment instalments based on what you had selected within the activity settings. Customers will see:
The payment instalment plans that are available to them
The cost for each instalment plan
The date range that this instalment plan covers
The date the instalment plan ends
Once the customer has selected a payment instalment option, they will be prompted to pay the first instalment at that point:
Within My Invoices Area
Customers can see the instalment payments that are due or coming up for each invoice, in the My Invoices area of the EMY Parent Portal. They can pay an overdue instalment, or voluntarily pay an instalment in advance, by clicking on the Pay Now, Pay instalment, or Pay in Full option:
Within My Payment Methods Area
Customers can see the payment methods that they have authorised for each provider for instalment payments in the My Payment Methods area of the EMY Parent Portal. Here, customers can de-authorise permission for a payment method to be used. If a customer actions this, Enrolmy will still try to take instalment payments and the customer will receive email notifications.
Payment instalment Communication Sent To Customers
Upon first instalment/deposit taken, customers will receive a receipt confirmation email:
Customers will receive a heads-up email 24 hours before next payment is taken:
If a payment fails due to not having enough funds, the “payment failed but we will retry” email will be initiated:
If a payment fails due to an unauthorised payment method, the “payment failed and we will not retry” email will be initiated:
