How To Fund Your Organisation’s Online Payments Account
In some cases, we may need you to transfer money into your organisation’s Online Payments account before we can process the refund back to your customer’s credit/debit card. Most common reason for this is when the total amount of refund you need processed is higher than the current balance you have in your account.
Enrolmy Support will contact you with instructions if such a case occurs. This includes but is not limited to:
Enrolmy Support will send you the information with the bank details. This includes:
The total amount you need to transfer
Beneficiary name and address
Bank account number
Bank name
Reference
When making the transfer, please ensure all details are correct and include the specific reference we provided you.
Send a screenshot or proof of payment to Enrolmy Support.
Please note
This process can take up to 20 working days to trigger the refunds requested
Excluding the reference and avoiding to send through proof of transfer can delay the process significantly