OSCAR Subsidies Reconciliation Alongside Payment Instalments
In order to allow your customers the option to pay by subsidies/vouchers while topping up with online payments, please see below best practise.
How To Enable A Monthly Payment Instalment Option Alongside Subsidies/Vouchers
In order to allow your customers the option to use subsidies/vouchers as a payment option alongside using payment instalments to top up, you need to select Yes under the subsidy settings:
The above setting aligns with the monthly payment instalment option - this is the only option that will be available to your customers. If you have not selected the monthly payment instalment option, then you will not be able to offer this feature to your customers:
It is important to note that if a customer is receiving subsidies and paying in monthly instalments then the amount to pay upfront to initiate instalment payments will differ from other payment instalment situations:
If you have configured your instalments so that the first instalment must be paid upfront in full, this will be ignored and the minimum amount to initiate instalments ($5) will be used instead
If subsidies/vouchers are configured as such that no upfront payment is required this will be ignored and the minimum amount to initiate instalments will be used instead
However, please remember the settings you have configured within the invoice settings of your account could influence when a monthly payment instalment is taken:
Customer Payment Options View Upon Booking
If a customer has selected to pay using subsidies and you as a provider has enabled the choice of adding a top up payment instalment plan, then the customer will only be given a monthly payment instalment option:
Considerations
You will continue to complete your normal WINZ / OSCAR Subsidies reconciliation processes, however, you need to be mindful of the following:
Enrolmy will automatically deduct the outstanding payment instalment amount on the date you have configured within your invoice settings so please ensure that you have completed any reconciliations prior. Otherwise the full payment instalment amount will be deducted
Once you have reconciled any subsidy payments received against the outstanding invoices, the monthly instalment payment option will reduce automatically and this will be the amount deducted automatically on the date stipulated
If the subsidy payment covers the entire monthly payment instalment amount, then no further automatic deduction will occur