If your customer did not pay via Enrolmy and you need to process their refund, complete the following steps:
Within the Money tab, select Credit Notes and locate the customer's credit note for a refund
Select the credit note to open it and choose +More
Complete the refund details:
Select bank transfer as the refund option
Input the reference for the refund
Ensure the refund total amount is equal to the credit note total amount
Select Create Refund
The credit note will now be marked off as Paid
Transfer Funds To The Customer
Now you can do a manual bank transfer to your customer through your Internet banking.
Please note that STEP 2 can be prioritized and done as STEP 1 when required.
The above process applies regardless of the original payment method