Managing Refunds In Enrolmy
As best practice, the refunds must sent using the original payment method. This means that if your customer paid you through credit card, then payments MUST be refunded via Enrolmy’s credit card refund process.
Money is reverted back to the original card used to make payment including the customer’s part of the fees. Depending on their bank, the payment can take up to 10 working days to reflect back on the original card once triggered by Enrolmy Support.
However, your part of the CC fees will not be refunded back to you.
See this help guide on how to request a credit/debit refund.