Restoring Deleted Credit/Debit Card Payments
It is now possible to restore deleted credit/debit card payments to invoices within the Money Tab.
To restore these payments, please follow the instructions below:
If there are already payments added to the invoice, you will need to head into Xero and unreconcile (remove and redo) them. Complete a Xero sync and then follow the steps below
A warning message will now appear at the top of the page when you head into the Money tab. It will alert you to any invoices related to deleted credit card payments
Click on the View Invoice link on the alert. This will take you through to the invoice and will show the details of the deletion
Select the Restore credit card payment link, which will automatically apply the credit/debit card payment to the relevant invoice
Please Note: If payments are added to the invoice in Xero and no Xero sync occurs prior to the customer making a Credit/Debit card payment in Enrolmy, Enrolmy will delete the Credit/Debit card payment and it will no longer be allocated to an invoice