Live N Learn
Titirangi, Auckland
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Terms & Conditions
Terms & Conditions for Live N Learn
Last updated on Tuesday, 4 April 2023
Welcome to Live N Learn where having fun in a safe and supervised environment is our number one priority. We are proud to offer out-of-school programmes that suit our Konini community.
Wellbeing, Health and Safety
To ensure the children know to go directly to the Live N Learn Programme as soon as they have been dismissed from their classrooms. They should not exit the school grounds.
To notify a supervisor as soon as possible if a child booked into the programme will not be attending for any reason.
To notify a supervisor immediately of any change in who will be collecting the child/ren, who have not been nominated on your enrolment form. If someone new comes to pick up your child and we haven't been notified we will not release the child until we have spoken with you for verification.
We aim to provide a healthy environment for all children in our programmes. At all times we will comply with all relevant health and safety legislation.
Where applicable, if a child has a medical condition parents must provide the programme with a Medical or Health Management Plan (Protocols sheet). Please email this to [email=rene@livenlearn.co.nz]rene@livenlearn.co.nz[/email].
If urgent medical attention if required at any time parents/guardians will be notified immediately. It will be at the supervisors discretion along with the seriousness of the situation to either take the child to an emergency medical centre or call an ambulance. Any cost will be reimbursed to the centre by the parents/guardians.
While every care is taken to ensure the safety of your children at all times, we understand there may be risks associated with the children attending the Live N Learn Programme. To help minimise these risks, the programme has safety procedures as well as rules and boundaries which all children must comply with.
Signing In & Out
The parent/caregiver assigned to picking up the child(ren) must use the onsite sign in sheet to sign the child(ren) out at the time of pick-up and drop off. This is for both the safety of the children and to ensure correct invoicing for the services.
Only approved persons, over the age of 14 years will be able to uplift a child as notified on the booking system or as advised by parent/caregiver on a specific day.
You will also be required to sign your child into Before School Care and School Holiday Programmes.
Live N Learn will not hold responsibility for children who are not signed in by parents and/or caregivers at before school care and school holiday programme.
The online booking system is used to determine the staffing ratios for the programme each day. It is important that any additional bookings or cancellations are made with plenty of notice to maintain safe staff ratios.
Full week & Full Term Booking Fees Apply - only for full-term booking: whole week, every week, throughout the term.
(if for any reason you choose to change your booking at any point after the start of term, recurring fees will apply retrospectively)
**if you select this option and you only booked for less than 1 full term you will be charged for a either recurring rate or casual rate depending on the frequency of the booking**
**if you choose this option and you only booked for less than 4 weeks, then you will be charged the difference against Casual rates**
Please note: Withdrawing a recurring booking of a child requires a 2 week notice period in writing.
Casual Booking Fees Apply - For non-recurring days throughout the term and extra bookings that might require short notice. This is also a booking that parents require on an ad hoc basis.
Casual Bookings can be made after the start of the term, but confirmation is dependent on space availability, however, we will always try our best to accommodate your request.
A casual booking should be notified 24 hours prior to the care is required. However, in an emergency situation, we can accept bookings up until 12 noon on the day required. Confirmation is dependent on space availability.
Please note: Withdrawing a casual booking of a child requires a 1 week notice period in writing.
Please remember it is your responsibility, as the parent/caregiver, to advise us immediately should any information provided on the original enrolment form change; for example, contact details, custody arrangements, medical conditions etc.
For your child(ren)s safety, we do not take cash payment of fees on site.
Payment method: Online credit card payment or internet banking (please include your child's name & invoice number).
Recurring & Casual booking during school term: will be invoiced after the child's attendance and must be paid on receipt of the invoice.
School Holiday bookings Payment is required upon booking.
a)Charges will be based on the information (pickup/drop-off times) provided on the enrolment form, no matter if the child/ren are picked up before the booked pick up time or dropped off after the booked drop-off time.
b)If no pickup or drop-off time is identified on the sign in sheet or by written correspondence, Live N Learn will charge for the full session.
c)If a child is picked up or dropped off outside of the booked pickup/drop-off times, Live N Learn reserves the right to charge for the next higher rate.
d)No Refunds are given for absences and all public holidays are charged at the applicable rate for bookings normally required that day.
e)A confirmed booking is final, no refund/cancellation for absences.
Late payment, received after due date by charging interest of 5% interest, calculated per month on a daily basis until payment is received. Any cost and expenses (including legal cost determined as between solicitor/ own client and collection agent fees), which may be incurred in the recovery or attempted recovery of the overdue amounts from you shall be paid by you.
Non-payment will result in notice being given of your child (ren)s enrolment being cancelled.
If there are difficulties in meeting the payment of fees, please contact the programme manager so that a payment plan can be negotiated nd arranged. We prefer a friendly settlement.Uncollectible payments over 6 months will be handed over to our collection agency.
All overdue must be cleared prior to any new booking.
Late fee(s) of 1$ per minute, per child, apply for pick-ups later than 6 pm.
Where a child has not been picked up by6:15 pm and staff have not been notified, the staff will proceed to contact parents/caregivers and emergency contacts as per the enrolment details.At no time will a child be abandoned or taken off-site e.g. to a staff members home; however, the Programme Owner/Manager is authorised to take all necessary steps to ensure the safety and well-being of the child, therefore if within one hour of the programme closing, there has been no contact from the parents/caregivers, the Programme Owner/Manager will contact the local police and Oranga Tamariki for advice. Two Live N Learn staff (who have been police vetted) will supervise the child until alternative arrangements have been made.
Please also note that the information you provide is kept confidential and only used by Live N Learn to provide optimum care for your child. However, under the conditions of our Ministry of Social Development OSCAR Approval, assessors from MSD may access this information.
Each child will undergo an orientation process when starting at a programme for the first time. This includes School Holiday Programme as well. Live N Learn staff members will ensure the child is introduced to children and staff onsite and shown around the venue. We may buddy-up a new child with another child.
Live N Learn is OSCAR approved by the Ministry of Social Development and thus parents may be able to apply for Work and Income OSCAR subsidies towards the cost of their childcare.
Please check this for more information.https://www.workandincome.govt.nz/products/a-z-benefits/childcare-subsidy.html
Forms and further information are available onsite, please contact manager.
Granting of an OSCAR subsidy is between the parent and Work and Income New Zealand. Live N Learn cannot guarantee that any parent will be approved for this, however, we will assist with the application as required.
Damage to Property
Live N Learn staff will take due care and responsibility regarding the structural and non-structural property and its use. Parents/caregivers may be liable for replacement costs of equipment or property damaged by their child(ren).
Behaviour Management
Live N Learn behavior management procedures are in line with the out-of-school-care industry-approved policies and are similar to the policy of primary school.
Our policy is to ensure our environment is a safe and happy place for everyone involved. We maintain an emphasis on being polite, considerate and cooperative. Our rules and codes of conduct, which we expect the children to follow, are regularly explained to the children.
If we experience behavioral problems with a child, we follow a process whereby if unacceptable behavior is unchanged or escalates to become a risk to the child, other children, staff, or is damaging property, or is constantly interrupt the running of the programme, the parent will be contacted and consulted. In the first instance, a report of the child/rens behavior will be collated. These reports must be signed by the parent/caregiver after each behavioral incident.
If a parent has any questions or issues with how a childs behavior is being managed, please contact the Manager directly.
Do not discuss these matters with staff members while the programme is in progress.
Please note: We reserve the right to refuse or terminate a child's enrolment if there are unresolved behaviour issues.
Students with Special Educational Needs
Students identified by school, or an outside agency, as having Special Education Needs that require Teacher Aide/Learning Assistant support due to behavioural or safety reasons, need to receive permission from our Team Leader to attend Live N Learn. If at any time after enrolment, the supervisors determine that the child's needs cannot be adequately met without one-to-one supervision, the cost of this will need to be covered by the parent/caregiver. If this is not possible, the child concerned will not be able to use the service. Full information about the child’s requirements, including medication, diet and supervision, must be obtained from the parents and included with the child’s enrolment form. It is the Team Leaders’ responsibility to ensure that all staff are fully aware of the child’s requirements and that they feel confident to provide the necessary care. All children’s needs will be assessed in a non-discriminatory way by the Team Leader. If any concerns are identified regarding individual needs, a meeting with parents will be arranged by the Team Leader and any appropriate support measures will be put into place. All incidents regarding safety issues and unacceptable social behaviour of all children must be documented in an Incident Report. Any final decision on any child continuing in the programme rests with the Team Leader/Supervisor, and every effort will be made to include the child within the parameters of the resources and safety procedures of the programme.
Sun safe Policy Terms 1 and 4
Children are required to wear brimmed sunhats that protect the face, neck and ears when they are outside between term 1 and term 4 for sun protection.
No Hat, No Outdoor Play
Children without a hat are only permitted to play in the hall or in allocated shaded areas.
SPF 30+ Broad Spectrum sunscreen will be made available to all children and staff, but if your child requires special sunscreen please provide this and speak with staff.
Lost Property
Live N Learn staff will remind and assist children with their personal belongings. We encourage the children to take responsibility for their own belongings and we cannot accept responsibility for any items of clothing or otherwise lost or left on the school grounds. Unnamed property left on site will be handed into the school regularly to add to their lost property.
Homework
We have approximately 20-30 minutes per day for homework help and reading assistance.
We do not do the homework for the children.
If research material is required, the children will need to bring it with them. As we do not have a free run of the school grounds and children are at all times supervised, they will be unable to access the school library after 3.00 pm.
We are only able to help the children if we know what their homework is. We are not held responsible for the completion of homework, checking bags, etc., where a child insists, they do not have homework.
If there are any issues regarding homework, please contact the supervisor outside of programme hours.
If a child needs special assistance with homework, please ensure the supervisor is aware of this.
Complaint Procedure
Should the need arise to register a complaint with us, please notify the programme manager (Rene de Boed 022 175 8576) that there is something you wish to discuss with them or bring to their attention. This can be done verbally or in writing. A form for this purpose is available onsite at the programme. The programme manager will follow up as soon as the matter is brought to their attention outside of the programme hours. Once a complain has been investigated, the right process has been followed, the programme manager will contact the parent / caregiver to finalizing the incident.