Payments & Invoicing You will be invoiced weekly via email, invoices are required to be paid by the Friday of each current weeks invoicing. Online payments can be made to bank account number: 15-3953-0477872-02. Please use your childs first

Cancellations/Absences

If a cancellation is submitted between 2 working days and 1 working day (48-24 hours) before the intended cancellation, you will be charged 1/2 the amount of the booked session. If a cancellation is submitted within 1 working day (24 hours) of the intended cancellation, you will be charged the full amount of the booked session. Please note, notice must be given to the YMCA office. In cases where notification is received only by the site supervisor and not at the YMCA office, you will be charged a full fee for the day. If

Fees

A late fee of $10 per child for the first 10 minutes and $1 per minute after this point will apply if children are not collected prior to the programme closing time. Exceptional circumstances will be taken into consideration at our discretion. A $5 fee will be applied when the YMCA office is not notified of absences. A

Overdue Accounts

You are required to pay all invoices by the due date on each invoice. If payment is not made, then we can use a debt collection service to recoup these fees. 

Refunds

Refunds will be given at the time of cancellation of care. Refunds to continuing clients will be made at the discretion of the YMCA and may be subject to maintaining a credit equal to one weeks fees.

WINZ Clients

As a parent receiving a WINZ subsidy it is your responsibility to ensure WINZ is making payment of subsidy and to notify WINZ of a change in hours for your subsidy. Your child must attend the hours applied for. Any WINZ overpayments are refunded back to WINZ. You will not receive payment from WINZ for hours not attended. You are required to pay the balance between the WINZ subsidy and the cost of care you receive. In the event that WINZ does not pay, you are liable for all fees. Additional Care Notice of additional bookings must be submitted to the YMCA office no later than 2pm on the date care is Signing In and Out All children must be signed in and out of the programme upon pick up and drop off. The YMCA is not Activities We aim to follow a programme and give acceptable notice of all changes to activities and programming; Risk With all programmes there are risks involved. The YMCA manages risk by having and implementing our Illness Parents or emergency contacts will be advised to collect children who are unwell or need moderate medical Photo Consent If you give permission for your child to be photographed, photos may be displayed in house and we reserve Behaviour If your child continually acts inappropriately or places themselves, other children or staff at risk or in Personal Technology The YMCA does not allow children to bring along personal technology to use on our programmes Privacy Information provided on this enrolment is required for statistical purposes, MSD audits and to ensure