Important Information

⚠️ Critical Booking Rules
Terms & Conditions: By booking, you agree to our Enrollment Ts&Cs.
No Form, No Play: Our online Safety form must be filled out before your child's first session. For safety and compliance, we strictly cannot allow players on court without it.
Non-Refundable Policy: Once your booking is completed and payment is received, it is non-refundable. Exceptions are strictly limited to sudden illness or injury, and a medical certificate may be requested to consider a credit or refund. Please note: We cannot issue credits if a player simply changes their mind or "doesn't feel like coming" on the day.

🌦️ Weather & Cancellations
Rain or Shine: We train through light rain and only cancel if the courts become slick or unsafe. If we must cancel a session, we will notify you via email, and a credit will be automatically issued to your account. (Note: For holiday-only participants who do not attend our regular term classes, a refund will be issued instead).
Last-Minute Changes: We always endeavour to make a cancellation call as early as possible. However, because weather is highly unpredictable, sudden or last-minute changes cannot always be avoided.
Your Choice to Attend: If a session goes ahead under safe conditions and you choose to keep your player home because you deem the weather isn't good enough, no refund or credit will be issued.

🏥 Health, Safety & Whānau
Wellbeing: Keep sick players home to recover, and please remind them not to share food due to player allergies.
Punctuality: Please arrive 5 minutes early for drop-off and collection. Coaches are responsible for players strictly during the designated session times.
Sideline Support: Parents are always welcome to watch! To keep players focused and safe, we kindly ask that you cheer positively and leave the coaching entirely to our team.