sKids Programme Enrolment Terms and Conditions
1. Personal details
(a) We will only collect information to be used for the purposes of establishing and maintaining appropriate records required to perform our obligations under a contractual relationship with you and to comply with our legal obligations as a service provider. Information collected will be managed in accordance with the Privacy Act 2020, the Vulnerable Children’s Act 2014, The Children, Young Persons and their Families act 1989, and other relevant legislation. Information collected by sKids may be accessed by the Ministry of Social Development, relevant Government departments and other Audit organisations. You may view your child’s and family’s information at any time by accessing your Enrolmy Parent Portal, and you can directly correct or update any information on your account.
(b) We require current personal details when you create an account with sKids and at any time that you make a booking for any activity or programme. You will check all details for completeness and accuracy each time you make a booking.
(c) Your contact details will also be used by sKids to provide you with information about sKids upcoming programmes, events and promotions. We also regularly seek customer satisfaction feedback by way of online surveys, this information assists us in providing the best service possible to you and your child.
(d) When making a booking on a programme, you may be asked for additional information if the activity has specific requirements.
(e) Please complete your enrolment safety form as soon as practicable after booking to ensure we have the correct information in order to care for your child/ren.
(f) We reserve the right to request additional proof to verify Identification or residential address.
(g) For the safety of your child, it is a requirement that we hold contact information for a minimum of three different contact people. The enrolling primary caregiver, plus two other contacts to be used as emergency contacts.
(h) You must list in detail any medical conditions such as allergies, chronic illness or injuries your child has, in the child’s personal details section of your account.
(i) sKids will only administer medication as provided by the primary caregiver and on receipt of a sKids approved Medical Consent Form.
(j) We include children with disabilities or special needs in our programmes provided we can meet their specific needs without compromising programme safety. You will need to complete the child’s specific health needs on the safety form in Enrolmy and a trial period may be initiated. If we cannot reasonably meet the special needs of your child(ren), we may have no other option but to decline their booking in any programme or activity.
(k) sKids is committed to cooperating with access and custody arrangements. If you have specific access or custody arrangements, you will list these on the Safety Form. Changes to court sanctioned access and custody arrangements, must be notified to sKids in writing before sKids will honour any changes. On request, you will supply to sKids court documentation verifying access restrictions or changes.
(l) It is your responsibility to update any personal details via the secure login on your Enrolmy Parent Portal.
(m) Once a booking is made this is a confirmed booking and non-attendance without providing the required notice will incur the fee charged for that booking.
2. Drop Off / Collection / Release of a child
(a) Where the child is dropped off to the site or location of the activity or programme, you will sign the child in on the site device or sign in/out sheets.
(b) For activities or programmes when the child is picked up, you will collect your child and sign the child out on the site device or sign in / out sheets.
(c) sKids will not release your child to any person not listed as an authorised pickup person on the child’s account. It is your responsibility to ensure that the list of people authorised to collect your child is up to date and includes those who would be picking up your child on a regular or casual basis.
(d) .We reserve the right to ask for Photo ID of any person who presents to collect your child.
(e) We reserve the right to refuse to release a child into the care of any person who presents to sKids under the influence of alcohol and / or drugs, or who sKids reasonably believes presents an immediate danger to the safety or welfare of the child. sKids will immediately seek police assistance in such an event.
3. Absences, Booking Cancellation and Late Bookings
Before School Programmes
(a) If your child will be absent from the programme, you must communicate this to the programme manager before 7am on the day of the absence. Bookings for Casual Before School care bookings close at 8 pm the evening before and if required for the next day they can be requested by emailing jools@skids.co.nz and will be checked prior to 9 pm and allowed if spaces are available.
After School Programmes
(b) If your child will be absent from the programme, you must communicate this to the programme manager before 12 pm on the day of the absence by texting the relevant site phone number or emailing joola@skids.co.nz. Casual Short Notice After School bookings required after 12 pm on any given day can be requested by emailing joola@skids.co.nz.
Holiday Programmes
(c) If your child will be absent from the programme, you must communicate this to the programme manager before 8.00 am on the day of the absence - please check the site phone number on your booking location on the programme flyer, website or booking location for the site location contact details. Two weeks advance notice of any changes/cancellations must be provided for fees to be remitted after holidays start by emailing jools@skids.co.nz. Day swaps in the holidays after a booking is confirmed are entirely at the discretion of Da Silva Ventures Limited. Any cancellations or changes prior to the entire holiday programme start must be made by 5 pm on the last working day beforehand or fees will still charged regardless of attendance. We organise staffing, resources, food and transport in advance based on bookings so costs are incurred for your booking regardless of attendance. We close all holiday bookings at 6 pm the day before each day. Late bookings can be requested up to 7 pm the evening before by emailing jools@skids.co.nz and allowed if spaces are available.
(d) If your child will no longer be attending a sKids programme, or you need to make a change to scheduled attendance for all our programmes, you must inform us of this change in writing to jools@skids.co.nz. This must be done at least two weeks in advance to qualify for a refund or credit.
4. Fees and Payments
(a) Programme costs and fees will be detailed as part of the booking process. Fees are as advertised but are subject to change periodically.
(b) Programme costs for regular bookings are calculated based on firm, regular, booked days. Additional days required will be charged at the current casual short notice rates. Any bookings less than two weeks in advance are charged as 'short notice less than two weeks ahead' rate.
(c) sKids offer sibling discounts on regular bookings within our After School and Before School Care Programme. These discounts are at the discretion of Da Silva Ventures Limited and may change periodically. Sibling discounts do not apply to Casual bookings (less than two week notice of care requirements) or Holiday Care.
(d) Fees must be kept up to date at all times, or a WINZ Oscar subsidy via an application applied for. If eligible for WINZ Oscar subsidy then your portion of the fees must be paid weekly. Oscar subsidy declaration forms must be signed and submitted at the end of each term to jools@skids.co.nz for your subsidy to continue. If any fees are overdue by 30 days then Da Silva Ventures Limited reserves the right to cancel your children’s booking or refuse re-enrolment until either the outstanding balance is paid or a payment plan is entered into. Invoices overdue by 60 day or more will incur a 10% interest penalty on all overdue amounts. Please contact jools@skids.co.nz to discuss payment arrangements should you fall behind in the payment of fees due.
(e) sKids may refer invoices overdue by 60 days to a collection agency if repeated requests for payment have been unsuccessful. The caregiver/account holder will be responsible for all additional interest, fees & collection costs added to the outstanding balance.
(f) Invoices are sent to your Enrolmy parent dashboard and are released weekly in arrears for your booking. To view your invoices/ payments or any enrolment information, log in to your Enrolmy account.
(g) If you are applying for a WINZ subsidy, you must provide us with your WINZ customer number. sKids will assist you in your WINZ subsidy application, however, you acknowledge that the responsibility of the booking and the fees incurred are your sole legal responsibility, and payment of all non-subsidised portion of the fees are to be paid before the programme commences. Furthermore, outstanding fees resulting from a declined application by WINZ are your sole responsibility to pay.
(h) The caregiver making the booking is solely responsible to sKids for the payment of programme fees. sKids will not enter in to, nor become party to a split booking / payment arrangements between caregivers.
(i) Your account must be kept up to date at all times, and sKids reserves the right to cancel your child’s booking or refuse re-enrolment until either any outstanding balances are paid, or a payment plan is entered into with sKids.
(j) Payments can be made online at the time of booking, direct into our bank account, or by Automatic Payment. sKids will not accept cash at sites or cheques.
(k) A late pick-up charge of $10 per 10 mins or part thereof, will be charged if a parent picks up past close time (6 pm). If children attend past an early pick-up session booked then a full session charge will apply to that session.
(l) Two weeks notice must be provided if a child is to be withdrawn from the programme or there is a change required to the regular days of care.
(m) Other than as stated in clause 3.d, no refunds or credits are given for absences, and all public holidays are charged at the applicable rate for bookings normally required that day.
(n) sKids reserve the right to postpone or substitute any activity, activity location, transport mode or programme to ensure the well-being of both participants and the programme in general. We will always endeavour to make suitable alternative arrangements and communicate this to you at the earliest opportunity.
5. Health and Safety
(a) In the event of a minor injury or illness, sKids staff will provide First Aid and notify you as soon as possible. (Minor injuries may include but are not limited to; minor cuts, abrasions, soft tissue injuries, bumps and bruises). If the situation is more serious, an ambulance will be called before parent notification. sKids will only transport children to an A&E, if the situation requires urgent medical care and transporting to an A&E is the more practical and appropriate response than waiting for an Ambulance. Whilst the child is on a sKids programme, the decision to seek external medical care rests solely with the sKids staff. Skids will not be liable for any costs incurred in seeking medical attention, such as doctors fees.
(b) sKids staff will notify the parent of any head injury sustained by your child, regardless of severity.
(c) All accidents and incidents are recorded in detail on all programmes and are reviewed by authorised senior staff for training and process improvement purposes.
(d) Children will be required to apply sunblock and wear a hat during summer, before playing outside. Children who refuse to apply sunblock/wear a hat, may be restricted from playing outside.
(e) If your child is suspected of having any potentially infectious illness such as, but not limited to; Measles, chickenpox or COVID-19 or experiences diarrhoea or vomiting, you agree to withdraw them from the programme until they are medically fit to return. You also agree to immediately notify us if an infectious illness is confirmed. sKids reserve the right to ask for a medical clearance certificate before allowing the child to return to programme.
(f) Where you have provided an approved Medical Consent Form, sKids staff will administer the provided medication exactly to the dosage as stated on the medical consent form. Staff will formally record each time a medication is administered. If the medication is to be ceased or changed, a new Medical Consent Form must be received by sKids.
(g) Where a child has medication that needs to be self-administered, such as an asthma inhaler or epi-pen, you must provide to sKids a Self-Medication Form. sKids must be provided with the medication to be locked away until required. The child will be supervised whilst self- administering. It is important to note, that sKids cannot access any medications held on the child’s behalf by the school. sKids must be supplied separately.
(h) sKids programmes have a detailed child protection policy, which includes the reporting of any suspected child abuse to Oranga Tamariki and / or the police. The child protection policy is displayed and available at each of our sites and on our website.
(i) Transport of children on day trips during Holiday Programmes is undertaken via a reputable commercial bus company or sKids approved vehicles. You provide consent to transport at the time of booking a sKids day trip. Transport of children from schools to/from an After School/Before School Programme will be either by a reputable commercial bus company or by a sKids approved staff member who holds an appropriate current license, and will be driving an approved skids vehicle, and by booking care with our services for a school that is not at our site venue you provide consent to transport being provided. For further information, please refer to the Excursions section of the Parent Information booklet.
(j) sKids from time to time provides opportunities for swimming during term and holiday programmes. For swimming/water activities sKids have the following (but not limited to) standards and procedures in place. 1:6 staff to child ration. Team members supervise outside of the pool to ensure they can quickly assist if required. A first aid trained team member available at all times. RAMS form reviewed and strategies in place to minimize risks. Pool safety and rules will be explained to the children prior to entry. Please indicate your child’s swimming competency on the sKids safety enrolment form and update this as their skills change. To opt out of swimming activities please make of note of this on your safety form and indicate that your child is non swimmer. (k) Every sKids site maintains an onsite Hazard Register, which you can request to sight at any time. sKids operates under a strict process of identifying and eliminating or minimizing hazards as well as reporting and investigating incidents of all severities.(l) At times, activities may be delivered by an authorised Third-Party provider whose operations have been reviewed by sKids and in some instances, external safety auditors.(l) At times, activities may be delivered by an authorised Third-Party provider whose operations have been reviewed by sKids and in some instances, external safety auditors.
(m) Participation in some activities may be restricted based on medical, physical or other conditions in regard to the safe operation of the activity or impact on the child(ren) involved.
(n) As sKids programmes include the provision of food, as well as baking and cooking activities, sKids staff undergo food handling safety certification. In addition, all sites comply with the NZ Food Act 2014, and are audited by external auditors for compliance with our Food Control Plan. Although sKids will make every practical effort to ensure all risk of cross-contamination is minimised, we cannot guarantee an allergy free environment.
(o) In a civil emergency, where it is safe to do so, all programme staff and children will remain at the collection site for the duration until all children are collected. If the children must be moved to a safer location, caregivers will be notified by programme staff via phone or phone messaging.
(p) In the event that the location of the site goes into shut down due to an imminent threat to safety, staff will follow the instructions of the lead emergency service agency and will not release children for collection until expressly advised by the lead agency that it is safe to do so.
6.Photographic and Video Images
(a) You agree to sKids taking a head shot photo of your child for our records expressly for the purpose of ease of identification by sKids staff, unless, during the enrolment process, you have expressly denied this permission.
(b) You agree that sKids approved staff may take photos of the children engaged in the ordinary activities of the programme, and their work, for the purpose of training, marketing and promotional activities, unless, during the enrolment process, you have expressly denied this permission.
(c) You hereby give consent for sKids to use images selected for the purpose of marketing via printed or digital formats, including social media platforms, unless, during the enrolment process, you have expressly denied this permission.
7.Exclusions
(a) If a child’s behaviour is impacting the safety within any of our programmes, we reserve the right to remove the child permanently after following our Behaviour Management Policy requirements. The Behaviour Management Policy is displayed and available at each location and on our website.
(b) If a child is on a Behaviour Management Plan, and breaches the provisions of the plan, it may result in your child immediately being excluded from the activity or programme until the matter has been resolved.
(c) If your child is excluded, you will need to arrange for your child to be collected as soon as possible from the activity or programme.
(d) If a parent, caregiver or authorised collection person of a child, demonstrates behaviour that is impacting the safety of our staff, the children or the sKids programme in general, we reserve, at our sole discretion, the right to refuse or rescind the enrolment of your child effective immediately. Should a parent consistently pick up a child late after close time then we reserve the right to cancel enrolment.
8.Complaints
(a) We welcome all feedback, positive and critical. A copy of our complaint procedure is displayed and available on request and accessible on our website.
9.Disclaimer
(a) sKids police vet and train all our staff. We endeavour to provide the best and most practical degree of supervision and engagement towards all children enrolled in our programmes. However, neither sKids nor any employee or contractor shall be held personally liable in respect of any consequence resulting from any act or omission arising from any activity or programme, where all reasonable and practical steps are deemed to have been taken in accordance with our policies and the appropriate NZ legislations.
(b) sKids will not be held liable for the loss or damage of personal items in your child’s possession.
(c) Any repairs or replacement costs associated to material damage caused by a child to sKids resources, property or to any site property that sKids operates from, will be met by the child’s caregiver and the cost will be added to the caregiver’s account.
(d) By acknowledging these Terms and Conditions, and subsequently, completing the enrolment of your child onto a sKids programme, you confirm all details provided are true and correct, that you have read and understood these Terms and Conditions and agree to adhere to these and all our policies and procedures. Our whanau handbook is available online at www.skids.co.nz for you to view at any time and our policies and procedures are available on request. Further, you acknowledge that if you breach any of the Terms and Conditions as listed herein, sKids may suspend or terminate the enrolment and will be immediately absolved of all other obligations under the terms and conditions. sKids will not be liable to you for any loss, damage or associated costs that you may suffer due to sKids exercising its rights under this clause. Continued use of our services means that you agree to any subsequent updates to our Terms and Conditions which are available for you to view via your Enrolmy parent booking portal.
