Important Information

Key Policies 2026/27

Standard Booking Start Date: All bookings follow a standardized start date set by Enrolmy. This start date cannot be amended or adjusted by families. When a booking is made after the start date has passed, the system will automatically allocate the next available start date in line with the booking of cut-off times. In summary: Once a parent completes a booking, the system will automatically set the earliest available start date based on the time of booking, and this date cannot be changed.

Term Time Periods not Charged unless HHQ booking in place No charges apply on routine National or Public Holidays, including the October Mid‑Term, Christmas, February Mid‑Term (min 2 days) and Easter Holidays, and an additional 3 days non-‑chargeable days to cover closed days in Term 2 and Term 3.

Junior Infant Charges:

- All Junior Infant bookings begin on the first day of the school term.

- Early collections are not allowed during the school’s settling-in period.

- Junior Infants are welcome from the normal drop-in time for RTS and SAP. All booked sessions during this settling-in period are charged with NCS deducted.

Mandatory Prepayment: A mandatory prepayment equivalent to one full week of gross fees is required to secure a booking. This payment must be completed within 2 hours of making the booking through your Enrolmy account. If the payment is not received within this timeframe, the booking will automatically be cancelled and released back to the system. As this prepayment process is essential to confirm and secure bookings, all bookings must be completed directly by parents through their Enrolmy account. No bookings will be added manually by the administration team.

First Come, First Served: Bookings are confirmed on a first come, first served basis and are only guaranteed once the required prepayment has been successfully paid. To ensure this, please pay by debit/credit card as the payment is logged immediately.

Booking Changes: Reductions (max 3 in the academic year): A minimum of 4 weeks’ notice is required for any permanent reductions. Swaps occur as an addition and a reduction as the additional session comes into effect on first day available, and the session to be removed requires 4 weeks' notice. Please ensure you action the session removal first and then add the additional session as and when you need it to commence subject to availability.

All requests must be submitted through the Enrolmy system. Additions: Families may add extra days at any time, subject to availability. Notice Period Timing: The system will open for changes in September, allowing the 4-week notice period to take effect from 1st October.

Reduction Limits: Families may make up to three reductions to the value of their booking between September and April, with 4 weeks’ notice required.

Cancellation Notice (October–May): Cancellations or reductions are not permitted in September or June, regardless of notice, due to historically high demand and limited capacity to refill spaces. Prepayments may be applied to fees or refunded only if the cancellation is submitted within the permitted notice period.

Special Note: If a booking is made before the start date, but the parents decide to cancel, they may submit the cancellation during September, and it will take effect from October, in line with the 4-week notice requirement.

Casual Bookings: Ad-hoc or casual bookings may be made where capacity allows. These bookings are charged at full hourly rates and are not eligible for NCS subsidies. To ensure that recurring bookings are prioritized, casual bookings will generally open closer to the start of the school year

Waiting List: If you are unable to secure a booking, you will be placed on a waiting list. As spaces become available, parents on the waiting list will be automatically notified and spaces will be allocated on a first-come, first-served basis.

NCS:

- NCS funding applies to regular booking hours only during Term Time and all regular and casual Holiday Programme bookings.

- NCS does not apply to prepayments, early closure hours, extra hours, or casual term time bookings.

CHICK codes must be submitted via one of the following methods only: 

The Enrolmy Parent Portal 

https://forms.office.com/r/j6zrdBUX5X���

⚠️ CHICK codes submitted via email or text message cannot be processed. 


Invoicing & Payments

Sherpa Kids operates invoicing weekly in arrears, meaning care is provided first and invoices are issued afterwards.

Prepayments are required to secure bookings and to have credit on your account for the academic year or for new bookings made during the school year.

Prepayments are not invoices and are not eligible for NCS subsidies. NCS funding only applies to invoices issued once care has commenced.

Prepayments may be offset against fees later in the academic year or against any outstanding balances where bookings are cancelled.

All bookings, account updates, schedule changes, and payments must be managed through your Enrolmy parent account.