Terms And Conditions

Last updated on 2019-01-21 13:34:06


This fee schedule may be reviewed from time to time. Where possible at least two weeks notice of any changes will be given. The programme reserves the right to add, amend, clarify or delete terms, conditions or policies by issuing newsletters, notices, or posting notification on one of the programme notice boards.


You agree to abide by the rules of the Programme as set down from time to time by management, and the expectations set out in the PARENT INFORMATION BOOKLET. Enrolment may be revoked at any time.


Our preferred method of payment is by automatic payment, direct debit or EFTPOS if available. Fees must be maintained at least one week in advance at all times. One week’s fees must be paid before your child starts attending the programme. You accept full responsibility for payment of fees for all days enrolled on the basis of the fee schedule that is current at the time. Irrespective of any arrangement with any third party, including Work and Income, you agree to pay the fees. You understand and accept that if any fee or charge remains unpaid beyond the time specified in the Fee Policy, your child’s enrolment may be cancelled, the debt passed on to a debt collection agency, and that you will be responsible for any costs incurred in this process. Interest may be charged on all overdue balances and any collection costs will be charged to your account.


  • The 50% discount applies to the eldest sibling at the centre and all siblings must be attending School’s Out. The family must not be eligible for a WINZ subsidy.
  • Fees are subject to change when an overall review of the fee schedule for the centre is applied.
  • If the account payment terms are not adhered to, the discount offer may be withdrawn.
  • The enrolment forms and discount agreement form must be completed and accepted prior to the discount being applied.
  • The discount is not available to employees of Best Start Educare.
  • The offer will end either when the eldest sibling is no longer enrolled at School’s Out or there are no longer younger siblings enrolled at the centre.


One week’s fees are to be paid on enrolment, which will be applied to your fees account. This is non-refundable if your child does not start with the programme. If you have already submitted a WINZ OSCAR subsidy application then the deposit is less the confirmed WINZ subsidy amount received.


If you believe you are eligible for an OSCAR subsidy please read the Work and Income information sheet available at the programme. Even if you are eligible for an OSCAR subsidy, it remains your responsibility to ensure your account is paid in advance at all times and to pay any part of your fees which are not covered by a subsidy. Always ensure your application/renewal is lodged with Work and Income prior to your child attending the programme, or prior to expiry of the current subsidy i.e. an application or declaration form needs to be completed prior to each school holidays and each school term. It is your responsibility to keep Work and Income informed of any changes in circumstances or care arrangements.


In order to ensure the best care of children in our charge it is important that you inform the programme prior to 12:00pm on the day your child is going to be absent. The normal fee will be charged. **Failure to notify us will incur an additional fee for the time spent confirming your child’s safety.


All Statutory Holidays during school term time are charged in full.


If your child would normally attend this day for Before or After School care and will not be attending a full day for the ‘Teacher Only Day’ or any other day where we offer care due to school closures during the term time e.g. Easter Tuesday, you will be charged the normal fee for your Before/After school booking, unless one weeks notice has been given that your child will not be attending. The fee for these days is at the same rate as our Holiday Programme non trip day charge.


The programme is not authorised to care for your child outside of opening hours. A penalty of $25 per 15 minutes (or part thereof) may be charged if you fail to collect your child within the agreed times.


We require one weeks notice if you wish to terminate or change your childs booking. Failure to give one weeks notice may result in you being liable for any charges applicable within the one week notice period. Please ensure you advise Work and Income accordingly if appropriate.


The names of two people, other than the principal caregiver stated on the enrolment form, who (by direction of a person who has custody of the child) are allowed to collect my child or should be consulted if the child is ill or injured or contacted in any emergency situation. No child will be given permission to leave the centre unless the person collecting the child is noted on this form. If the person is not on this form, a written letter signed by the principal caregiver must be presented to the supervisor.


School's Out requires the names of any persons who are forbidden to have any contact or restricted contact to your child/children. A certified court order needs to be sighted with a copy held by School's Out in order for our centre to prohibit access to the child/children. A photo of this person is to be supplied if available.

In the unlikely event of a medical emergency, I understand my child will be taken to hospital in an ambulance if necessary – parents or a contact person will be notified immediately. All medical costs incurred are at the child’s Principal caregivers expense. Any child with a fever, rash, sticky eyes, diarrhoea, or vomiting is required to stay home until 48 hours after the symptoms settle.


All medications administered to your child by the centre must be handed to the supervisor on arrival at the centre and must be signed in the medication register by a parent or guardian (see Administration of Medicine Policy). For safety reasons, medication must be within the expiry date and if prescribed by a doctor, it must have the correct child’s name on it.


We have zero tolerance for physical violence, foul language and intentional damage to property or equipment. Parents/caregivers are notified of any disruption caused by their child. If the behaviour is considered a risk to others your child will be removed immediately and excluded from future attendance. In signing this form, you agree to accept the cost of any damage willfully caused by your child and you agree to pick up your child immediately if his/her behaviour is deemed unacceptable. No refund will apply.