Our Rocket Sports, Stage & Solve Camps are packed with fun, variety and adventure to keep children active, creative and inspired during the school holidays.

We run three exciting areas throughout the day - Sports, Stage and Solve - with different activities happening in each area all day long, there is always something for every child to enjoy!

All children are booked into one camp, giving them the freedom to switch between the three areas throughout the day and before each of the four sessions. Every day is different, so children can design their own experience and try something new each time they come!

We’re here for the sporty and the creative, the calm and the curious, the runners, climbers, puzzlers, crafters and dancers - at Rocket, there’s something for everyone! 🚀

Meadowdale Primary School (Market Harborough, Leicestershire) | Meadowdale Rd, Market Harborough, Leicestershire

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Activity Details

What to bring

💧 Water bottle
🥪 Packed lunch – no nuts!
🍎 Break time snacks – optional
🩳 Spare change of clothes
💊 Medicine, Inhalers, EpiPens – if applicable (please label clearly)

What to wear

👕 Comfy clothes for running, playing and having fun!
👟 Trainers

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10% OFF with the Identical Booking (Sibling) Discount.
Applies to ALL children, only if parent makes TWO or more identical bookings at the same time.
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Terms & Conditions

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Read Our Terms & Conditions

Terms & Conditions for Rocket Holiday Camps

Last updated on Wednesday, 26 November 2025, 10:28pm

ROCKET HOLIDAY CAMPS LTD TERMS, CONDITIONS AND PRIVACY POLICY

TERMS AND CONDITIONS

Please read these terms carefully before booking. By booking a place, you agree to be bound by these terms and conditions.

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1. DEFINITIONS 1.1 "Activities" means all stage, sports and solve activities which can include, but not limited to, all sports, gymnastics, cheerleading, arts and crafts, performing arts, nature walks, and all other activities provided at the holiday clubs. 1.2 "Customer" or "Parent/Guardian" means the parent, guardian, or responsible adult over the age of 18 years who is booking on behalf of the child. 1.3 "Child" or "Participant" means the child attending the holiday club. 1.4 "Equipment" means all equipment, apparatus, and materials used during the Activities. 1.5 "Staff" or "Operators" means the employees, coaches, and consultants of RHC. 1.6 "RHC" or "we" or "us" means Rocket Holiday Camps Ltd, the organiser and provider of the holiday clubs. 1.7 "Venue" means the location where the Activities take place.

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2. BOOKING AND PAYMENT 2.1 All bookings are subject to availability and acceptance by RHC. 2.2 Bookings paid via childcare vouchers must be fully paid within 7 days of booking. Failure to receive payment within this period may result in the booking being cancelled and the place offered to another customer. 2.3 Booking constitutes acceptance of these terms and conditions.

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3. MEDICAL INFORMATION AND HEALTH REQUIREMENTS 3.1 The Parent/Guardian must provide accurate and complete information about the Child's medical conditions, disabilities, allergies, medications, and any other health-related matters at the time of booking and must update RHC immediately if circumstances change. 3.2 The Parent/Guardian must inform RHC of any medications the Child requires or may require during Activities and must provide these medications in their original packaging with clear instructions to qualified RHC Staff. 3.3 Where a Child has a medical condition (including but not limited to back problems, chest complaints, joint problems, recently healed fractures, asthma, epilepsy, diabetes, or any other condition), RHC will conduct an individual assessment to determine:

Whether the Child can safely participate in all or some Activities;
What reasonable adjustments or modifications may be required;
What additional precautions Staff should take.

3.4 RHC reserves the right to refuse participation or modify Activities where, following individual assessment, we reasonably believe participation would pose a significant risk to the Child's health or safety, or to the health and safety of others. 3.5 The Parent/Guardian confirms that the Child is in sufficiently good health to participate in physical activities and that participation will not aggravate any existing medical condition. 3.6 For health and safety reasons, children with infectious diseases or conditions (including but not limited to chickenpox, measles, COVID-19, norovirus, or conjunctivitis) must not attend the holiday club until they are no longer infectious. RHC Staff have the right to refuse participation if an infection is suspected, and the Parent/Guardian will be contacted to collect the Child immediately.

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4. FIRST AID AND MEDICAL EMERGENCIES 4.1 The Parent/Guardian consents to first aid being administered to the Child by qualified RHC Staff if required. 4.2 In the event of a medical emergency, RHC will:

Administer first aid;
Contact the Parent/Guardian immediately;
Call emergency services if necessary;
Arrange for the Child to be taken to hospital if required. RHC is not insured to take children offsite or in a car and an ambulance will be called if no family member is available.

4.3 The Parent/Guardian is responsible for ensuring RHC has two up-to-date emergency contact details at all times.

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5. ALLERGIES AND DIETARY REQUIREMENTS 5.1 The Parent/Guardian must inform RHC of any food allergies, intolerances, or dietary requirements the Child has. 5.2 The Parent/Guardian acknowledges that:

The Venue, Equipment, and other participants may have been in contact with common allergens including peanuts, tree nuts, dairy, eggs, and gluten;
While RHC takes reasonable precautions, we cannot guarantee an allergen-free environment;
The Parent/Guardian is responsible for providing suitable food for the Child if they have allergies or dietary restrictions.

5.3 Children are required to bring a named water bottle and packed lunch to stay hydrated and nourished throughout the day. 5.4 The Parent/Guardian agrees that packed lunches and snacks MUST NOT contain nuts of any kind.

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6. CLOTHING AND PERSONAL BELONGINGS 6.1 The Parent/Guardian agrees to ensure the Child attends in appropriate clothing for physical activities, including:

Suitable athletic/running shoes (no open-toed sandals or flip-flops);
Comfortable clothing suitable for movement (shorts, jogging pants, leggings, t-shirt);
Layers suitable for indoor and outdoor activities.

6.2 All jewellery must be removed before attending our holiday clubs. RHC cannot be held responsible for any injury caused due to the Child wearing jewellery during Activities. In certain circumstances, RHC may use tape, or ask parents to apply provided tape, over jewellery which cannot be removed. 6.3 RHC is not responsible for loss, theft, or damage to any personal belongings, clothing, jewellery, electronic devices, or other items brought to the holiday club by the Child or Parent/Guardian. We recommend that valuable items are left at home. 6.4 All items should be clearly labelled with the Child's name.

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7. ACKNOWLEDGMENT OF RISK 7.1 The Parent/Guardian acknowledges and accepts that participation in the Activities, which include physical exercise, gymnastics, cheerleading, sports, and outdoor activities, carries inherent risks that cannot be eliminated regardless of the care taken by RHC. 7.2 These inherent risks may include, but are not limited to:

Slips, trips, and falls;
Interactions or collisions with other participants or equipment;
Sprains, strains, bruises, and other minor injuries;
More serious injuries in rare circumstances.

7.3 The Parent/Guardian confirms they understand these risks and voluntarily consent to the Child's participation in the Activities. 7.4 This acknowledgment of inherent risk does not affect or limit RHC's duty of care or liability for negligence.

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8. LIABILITY AND INSURANCE 8.1 RHC maintains comprehensive public liability insurance and takes all reasonable care to ensure the safety and wellbeing of all participants. 8.2 All Staff are appropriately qualified, trained, and hold current DBS (Disclosure and Barring Service) checks. 8.3 RHC conducts risk assessments for all Activities and maintains equipment to appropriate safety standards. 8.4 RHC's liability:

Nothing in these terms excludes or limits RHC's liability for death or personal injury caused by our negligence or the negligence of our Staff;
Nothing in these terms excludes or limits RHC's liability for fraud or fraudulent misrepresentation;
Subject to the above, RHC shall not be liable for injuries or losses that occur despite reasonable precautions being taken, or that result from risks inherent to physical activities that cannot be eliminated even with the exercise of reasonable care;
Subject to the above, RHC's total liability for any claim shall not exceed the amount paid by the Customer for the relevant booking.

8.5 The Parent/Guardian is responsible for ensuring they have appropriate personal insurance for the Child if desired.

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9. BEHAVIOUR AND CONDUCT 9.1 All participants are expected to behave appropriately and follow the instructions of RHC Staff at all times. 9.2 Unacceptable behaviour includes, but is not limited to:

Physical aggression or violence towards other children or Staff;
Bullying, harassment, or discriminatory behaviour;
Persistent refusal to follow safety instructions;
Deliberately damaging property or equipment;
Behaviour that poses a risk to the safety of themselves or others;
Leaving the Venue or designated areas without permission.

9.3 If a Child's behaviour is unacceptable or is significantly disrupting the Activities for other participants, RHC will:

First, speak to the Child and give them an opportunity to modify their behaviour;
Contact the Parent/Guardian to discuss the situation;
If the behaviour continues, require the Parent/Guardian to collect the Child early with no refund provided.

9.4 In serious cases (including violence, significant safety breaches, or repeated incidents), RHC reserves the right to permanently exclude the Child from future holiday clubs and events. 9.5 All participants and Parent/Guardians are expected to comply with RHC's Behaviour Management Policy, Anti-Bullying Policy, Children's Code of Conduct, and Parent Code of Conduct (available on request).

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10. PHOTOGRAPHY AND IMAGES 10.1 RHC may take photographs and videos of Activities for promotional purposes, including use on our website, social media, and marketing materials. RHC will give an opportunity during the booking process for parents to advise on their photography preferences. 10.2 Where consent is not given, RHC will take reasonable steps to ensure the Child is not included in promotional photographs or videos, though we cannot guarantee they will not appear in background or group shots. If a parent is unhappy with any image they must contact RHC in writing and advise on the image of their child and RHC will take necessary steps to remove the photograph/video.

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11. COLLECTION AND NON-COLLECTION 11.1 The Parent/Guardian must collect the Child promptly at the end of each session or arrange for an authorised adult to collect them.

11.2 The parent/ Guardian must know each child's pick up pin when collecting or provide the pin to whomever is collecting. 11.3 Details of any adults who are not permitted to collect the child must be recorded on the safety form. Parents are requested to email or contact us with any further information or changes.

11.4 If the Child is not collected within 5 minutes of the session end time, RHC will attempt to contact the Parent/Guardian and emergency contacts. 11.5 RHC's Non-Collection Policy will apply in cases where a Child is not collected. 11.5 RHC may charge a late collection fee. You can view our Late Collection Policy here

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12. CANCELLATIONS AND REFUNDS 12.1 Cancellations by the Customer:

To receive a credit transfer of the booking funds, the Customer must provide at least 24 hours' notice before the scheduled session;
Cancellations with less than 24 hours' notice will not be eligible for credit or refund;
Credits can be used for future RHC holiday clubs within 12 months;
No refunds or credit will be given for non-attendance without prior notice.

12.2 Cancellations by RHC:

If RHC must cancel a session due to circumstances within our control, we will offer a full refund or credit;
If cancellation is due to circumstances beyond our control (including but not limited to extreme weather, venue closure, pandemic restrictions, or emergencies), we will endeavour to offer alternative dates or credit but cannot guarantee a refund.

12.3 The Customer's statutory rights are not affected by this cancellation policy.

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13. SAFEGUARDING AND CHILD PROTECTION 13.1 RHC is committed to safeguarding and promoting the welfare of all children. 13.2 All Staff undergo enhanced DBS checks and safeguarding training. 13.3 RHC operates in accordance with our Safeguarding Policy, which is available on request. 13.4 If RHC has concerns about a Child's welfare, we have a duty to follow safeguarding procedures, which may include reporting concerns to relevant authorities.

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14. DATA PROTECTION AND PRIVACY 14.1 RHC is committed to protecting personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. 14.2 Personal information provided during booking will be used for:

Managing the booking and attendance;
Contacting the Parent/Guardian about the Child's participation;
Ensuring the Child's safety and wellbeing;
Emergency situations;
Compliance with legal obligations.

14.3 We will retain medical and emergency contact information for the duration of the Child's participation and for a reasonable period thereafter in accordance with our retention policy. 14.4 Personal data will not be shared with third parties except:

Where required by law;
With emergency services in a medical emergency;
With relevant authorities in safeguarding situations.

14.5 The Parent/Guardian has the right to:

Access personal data we hold;
Request correction of inaccurate data;
Request deletion of data (subject to legal requirements);
Withdraw consent for photography/marketing use.

14.6 For full details, please see our Privacy Policy below.

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15. EQUALITY AND INCLUSION 15.1 RHC is committed to providing an inclusive environment and welcomes children of all abilities and backgrounds. 15.2 We will make reasonable adjustments to enable children with disabilities or additional needs to participate wherever possible. 15.3 We operate in accordance with the Equality Act 2010 and do not discriminate on the basis of disability, race, religion, gender, sexual orientation, or any other protected characteristic. 15.4 For more detailed information on how we support children with additional needs, please refer to our Additional Support Policy, available here.

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16. COMPLAINTS 16.1 If the Parent/Guardian has any concerns or complaints about the holiday club, they should contact us at info@rocketholidaycamps.co.uk or speak to a senior member of Staff. 16.2 We will investigate all complaints promptly and aim to resolve issues quickly and fairly. 16.3 Our formal Complaints Policy is available on request.

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17. POLICIES AND PROCEDURES 17.1 The following policies are available on request at any time by emailing [email=info@rocketholidaycamps.co.uk]info@rocketholidaycamps.co.uk[/email]:

Safeguarding Policy
Health and Safety Policy
Behaviour Management Policy
Anti-Bullying Policy
Non-Collection Policy
Coach Code of Conduct
Parent Code of Conduct
Children's Code of Conduct
Complaints Policy

17.2 By agreeing to these terms and conditions, the Parent/Guardian confirms they have had the opportunity to review these policies and agrees to comply with them.

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18. GENERAL TERMS 18.1 These terms and conditions constitute the entire agreement between the Parent/Guardian and RHC. 18.2 RHC reserves the right to update these terms and conditions from time to time. Updated versions will be published on our website and apply to bookings made after the date of publication. 18.3 If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. 18.4 These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. 18.5 Nothing in these terms affects the Parent/Guardian's statutory rights as a consumer.

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19. CONTACT INFORMATION Rocket Holiday Camps Ltd Email: [email=info@rocketholidaycamps.co.uk]info@rocketholidaycamps.co.uk[/email] Phone: 0116 350 0748/ 0161 768 2923

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DECLARATION By completing a booking and ticking the acceptance box, I confirm that:

I have read and understood these terms and conditions in full;
I accept these terms and conditions on behalf of myself and the Child;
All information I have provided is accurate and complete;
I will inform RHC immediately of any changes to the Child's medical conditions, emergency contacts, or other relevant information;
I consent to the Child participating in all Activities unless I have specified otherwise in writing;
I understand the inherent risks of physical activities and consent to the Child's participation;
I have had the opportunity to review RHC's policies and procedures;
I understand that RHC cannot exclude liability for death or personal injury caused by negligence.

PRIVACY POLICY Please take a moment to read our Privacy Policy. By booking with us or sharing your details, you’re agreeing to how we collect and use information as explained here.

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WHO WE ARE Rocket Holiday Camps Ltd (RHC) provides holiday clubs and activities for children. We are committed to protecting the privacy and safety of the children in our care and their families. Company Registration Number: 12244061 Address: The Ringway, LE7 3DL Contact: info@rocketholidaycamps.co.uk Phone: 011 6350 0748 We are the "data controller" for your personal information, which means we are responsible for deciding how we hold and use it.

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OUR COMMITMENT TO CHILDREN'S SAFETY Protecting children is our top priority. We handle all children's information with the highest level of care and security, and we never share children's data for marketing purposes. All our staff are DBS checked and trained in data protection. What Information We Collect About Parents/Guardians:

Full name
Mobile and home telephone numbers
Email address
Home address
Emergency contact details (name and telephone numbers)

About Your Child:

Full name
Date of birth
Gender
School attended
Medical information (allergies, medications, dietary requirements, health conditions)
Special educational needs or disabilities (if applicable)

During Our Camps:

Attendance records
Incident/accident reports (if applicable)
Notes about your child's participation and wellbeing

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WHY WE COLLECT THIS INFORMATION We collect and use your information to:

Provide appropriate care for your child during our holiday camps (Legal basis: Legitimate interests)
Keep your child safe by knowing about medical needs and having emergency contacts (Legal basis: Legitimate interests and legal obligation)
Contact you about bookings, changes to sessions, or in case of emergency (Legal basis: Contract and legitimate interests)
Meet our legal obligations for safeguarding and health & safety (Legal basis: Legal obligation)
Send you updates about upcoming camps and activities (Legal basis: Consent - you can opt out at any time)
Process payments for our services (Legal basis: Contract)

For medical information and other sensitive data about your child, we rely on your explicit consent, which you provide when you register.

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HOW WE KEEP YOUR INFORMATION SAFE We take security seriously:

All digital records are stored securely on password-protected systems (For example in software platforms such as Enrolmy, Coordinate, Mailchimp, Mailerlite, Google Drive with restricted access)
Paper records are kept in secure, locked premises.
Only authorised staff (camp managers, designated safeguarding leads & management) can access children's records
We use secure payment processing systems (Stripe and bank transfers)
We regularly review and update our security measures

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WHO WE SHARE YOUR INFORMATION WITH We will only share your information in specific circumstances: Third-Party Service Providers: nrolmy Purpose: Online bookings, registration management, and customer data storage Privacy Policy: https://enrolmy.com/uk/privacy-policy Location: UK & New Zealand Note: Enrolmy processes payments on our behalf through Stripe Coordinate SaaS Limited Purpose: Online bookings, registration management, and customer data storage Privacy Policy: https://coordinate.cloud/privacy Location: UK Note: Coordinate processes payments on our behalf through Stripe Stripe Purpose: Processing camp payments securely (via Enrolmy) Privacy Policy: https://stripe.com/gb/privacy Location: Global (with UK operations) MailerLite Purpose: Sending email updates about camps and activities (only if you opt in) Privacy Policy: https://www.mailerlite.com/legal/privacy-policy Location: EU/EEA Google Workspace (Google Drive) Purpose: Secure storage of booking records and documents Privacy Policy: https://policies.google.com/privacy Location: Global (data stored in accordance with UK GDPR) All these organizations are required to keep your information secure and can only use it for the purposes we specify. They all have appropriate data protection measures in place and comply with UK GDPR.

When Required by Law:

We may share information with:

Local authorities or police if we have safeguarding concerns about a child
Health professionals in a medical emergency
Schools where your child's camp is hosted (basic contact information only)
Our insurers or legal advisors if necessary for claims or legal matters
Government bodies when legally required (e.g., Ofsted, HMRC)

We will never:

Sell your information to third parties
Share your child's information for marketing purposes
Share your information with anyone else without your permission

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PHOTOS AND VIDEOS We may take photos or videos during our camps for:

Our website and social media
Promotional materials
Internal records of activities

You will be asked to give separate consent for this when you register. You can:

Opt out completely
Choose to allow internal use only (not public)
Withdraw consent at any time

If you opt out, we'll ensure your child is not identifiable in any images we use.

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HOW LONG WE KEEP YOUR INFORMATION

We keep different types of information for different lengths of time:

Active booking records: Held while your child is attending our camps, so we can provide our service safely and effectively.
General records after your child leaves: Kept for 3 years to meet insurance and legal requirements.
Accident and incident reports: Stored until the child reaches 25 years old, in line with the Limitation Act.
Safeguarding records: Held until the child reaches 25 years old (or longer if required) due to legal obligations and best practice guidance.
Financial records: Retained for 7 years to comply with HMRC requirements.

After these retention periods, we securely delete or destroy all personal information.

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YOUR RIGHTS You have the right to: ✓ Access - Request a copy of the information we hold about you or your child (free of charge) ✓ Correction - Ask us to correct any information that is wrong or out of date ✓ Deletion - Ask us to delete your information (with some exceptions - see below) ✓ Restrict processing - Ask us to limit how we use your information ✓ Object - Object to how we process your information ✓ Data portability - Receive your information in a portable format to transfer to another organization ✓ Withdraw consent - For marketing communications or photo consent, you can withdraw at any time Important Notes: We may not be able to delete all information if:

We have a legal obligation to keep it (e.g., safeguarding records, accident reports)
We need it for legal claims or compliance
Deletion would prevent us from providing safe care for your child

We will respond to your requests within one month. If your request is complex, we may need an extra two months and will let you know.

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MARKETING COMMUNICATIONS We'd like to keep you informed about:

Upcoming holiday camps
New activities and programs
Special offers
Changes to our services

You can opt out at any time by:

Clicking "unsubscribe" in any email
Emailing us at info@rockethoidaycamps.co.uk

Opting out of marketing won't affect essential communications about bookings you've already made.

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CHANGES TO THIS POLICY We may update this privacy policy from time to time to reflect changes in law or our practices. We will notify you of any significant changes by email or through our website. The current version will always be available at www.rocketholidaycamps.co.uk or you can request a copy at any time.

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QUESTIONS OR CONCERNS? If you have any questions about how we handle your information, or if you want to exercise any of your rights, please contact us: Email: info@rockethoidaycamps.co.uk Phone: 0116 350 0748/ 0161 768 2923 Post: Rocket Holiday Camps Ltd, The Ringway, LE7 3DL We aim to resolve any concerns quickly and fairly.

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HOW TO COMPLAIN If you're not satisfied with how we've handled your information, you have the right to complain to: Information Commissioner's Office (ICO) Website: https://ico.org.uk/make-a-complaint/ Phone: 0303 123 1113 Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

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PARENT/GUARDIAN CONSENT STATEMENT By completing a booking or registering a child with us, you acknowledge the following: I confirm that I have read and understood the Rocket Holiday Camps Privacy Policy. I consent to RHC collecting and processing my personal information and my child's personal information (including medical information) as described in this policy. I understand that:

This information will be used to provide appropriate care for my child
I can withdraw my consent for marketing at any time
I have rights regarding my personal information
Some information must be retained for legal reasons even if I withdraw consent

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Easter Camps - Market Harborough

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Terms & Conditions for Rocket Holiday Camps

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