INTERPRETATION
Pursuant to these Terms the following terms shall have the following meanings:-
“Booking Confirmation” means our confirmation of acceptance of your request for the supply of the service(s) as set out in your order using the booking form submitted to the Company via our website.
“us” or “we” or “our” or “firm” shall mean the Company.
“Carer” means the person / persons who attend the service(s) or any part of it, with the Pupil.
“Coach” means the individual(s), contracted or employed by the Company to deliver the service(s).
“Commencement Date” means the date upon which the delivery of service(s) shall commence as is more particularly defined the Booking Confirmation.
“Contract” means the legally-binding agreement between us and you for the supply by us of the service(s) or activities, which incorporates these Terms.
“Service(s)” means the service(s) described on the Company’s website to be provided by the Company which you wish the Pupil to attend (such service(s) may consist of without limitation to the following, after school clubs, weekly sessions, sporting activities, holiday camps or other).
“Booking Form” means the form completed by the Parent or Carer relating to the enrolment or re-enrolment of the Pupil on a service(s) or activity.
“Fee(s)” means the cost per service(s) as specified on the Booking Form (whether this is a single purchase or part of a package).
“Location” means the premises where the service(s) takes place
“Pupil” means the child attending the service(s), whose details are specified by the Parent or Carer on the Booking Form.
“Parent” means a parent or legal guardian who will be responsible for the payment of the Fees and who is the contracting party to this contract and “you” or “your” shall be construed accordingly.
ENGAGEMENT AND ACCEPTANCE
1.1 All agreements relating to the service(s) supplied by the Company to the Pupil are subject to these Terms to the exclusion of all other terms and conditions.
1.2 The Contract shall be formed (and these Terms deemed accepted by you) upon placing an order with the Company and paying the Fee(s). Payment by the Carer shall be deemed to have been made on behalf of the Parent.
1.3 No variation or addition to the Terms shall be binding on either party unless agreed in writing by the Company and the Parent
2 TERM
The Contract shall commence from the date you accept these Terms (as in clause 1.2 above) and shall terminate in accordance with clause 9 below i.e. when the service(s) offered have been completed (i.e the service(s) duration has expired) and/ or the parties cease to be contractually bound by these Terms.
3 BOOKINGS
3.1 Bookings must be made direct with the Company before any children can attend a service(s).
3.2 The Company will not accept any children that have turned up without prior arrangement/bookings for any service(s).
3.3 Bookings must be made via our secure website only. Once a booking is received a Booking Confirmation will be sent to you via an automated emailing system to the specified email address provided. The Company shall not be liable for the delivery failure of any receipts sent to an incorrect email address nor shall it be liable for any errors experienced with payment.
3.4 Where service(s) are booked in a block. The service(s) will start upon commencement of the first session. On sign up you will be allocated the dates that belong to the block of sessions. The service we provide covers a full year of participation but has been split into three affordable blocks for the payers benefit.
3.5 If the Pupil misses a weekly session (for whatever reason) that week will not be refunded/credited and they shall not be entitled to a free week in lieu.
3.6 All bookings are taken on a first come first serve basis and the Company shall not be liable or responsible should there be no availability for the Pupil to attend a service(s).
3.7 It is Parent or Carer’s responsibility to ensure that the contact details provided on the Booking Form are correct (this is not the Company’s responsibility).
3.8 All Bookings are non- transferrable, unless specifically agreed with in writing by the Company.
3.9 Notice period not continuing on into the next ‘Block’ of sessions during the school year required 14 days notice in order to sufficiently offer up the space to another student.
4 FEES AND PAYMENTS
4.1 The Fee(s) payable for each service(s) will be specified on the Company’s website and shall be as stated prior to the submission of your order and the Booking Form.
4.2 Subject to your chosen payment option, all Fee(s) shall be payable immediately and in advance of the Commencement Date and shall be accepted by you once you have placed an order with the Company. If payment is not received children will not be formally enrolled on to the service(s) and should not attend (subject to clause 3.2 above).
4.3 You must pay the Fee(s) by submitting your Debit/Credit Card details with your Booking form and payment shall be administered immediately via our secure online payments provider.
4.4 When a credit note is applied to your account, it will remain valid for 4 months before it expires and is removed.
5 ATTENDANCE
5.1 The Pupil/Carer/Parent should make their own travel arrangements to and from the service(s).
5.2 The Parent or Carer is responsible for ensuring the Pupil attends the service(s) at the agreed Location in good time prior to the commencement of the service(s).
5.3 The Company is not responsible for ensuring the Pupil attends the service(s) nor is the Company expected to make, arrange, deliver or pay for travel for the Pupil to and from the service(s). If the Company does make arrangements for whatever reasons at its own cost, you agree to fully reimburse it immediately.
5.4 The Company reserves the right to exclude or refuse any Pupil from participating in any service(s) at any time. If a Pupil repeatedly detracts from the objectives of the service(s) and threatens the enjoyment and safety of others, the Parents of Carer will be contacted and will be asked to remove that individual. A refund shall not be payable in these circumstances.
5.5 Unacceptable behaviour will not be tolerated and the Coach will attempt to deal with it in the first instance within the confines of the group. If this does not deal with it, then clause 5.4 (above) will be invoked and followed.
6 LOCATION AND DELIVERY OF THE SERVICE(S)
6.1 The Company will notify the Pupil, Parent or Carer in advance of the Location of the service(s). This will usually be on the Booking Confirmation or on the Company’s website.
6.2 We will endeavour to deliver the service(s) to the Location on the date(s) specified in the Booking Confirmation, unless exceptional circumstances or events beyond our reasonable control prevent us doing so.
6.3 Our delivery of the service(s) may be affected by certain situations or events that occur that are not within our reasonable control. Where one of these occurs we will attempt to commence or recommence performing the service(s) as soon as the situation which has stopped us performing the service(s) has been resolved.
6.4 The following are examples (without limitation) of events or situations which shall not be within in the Company’s reasonable control:
6.4.1 where adverse weather conditions make it virtually impossible or unsafe for us to perform any of the service(s); or
6.4.2 where we are unable to gain access to the Location to carry out the service(s); or
6.4.3 for other some unforeseen or unavoidable event or situation which is beyond our control.
6.5 Our duty of care towards children (including the Pupil) who are receiving the benefits of a service(s) will commence fifteen minutes before each service(s) session, provided that the Parent/Carer/guardian/authorised collector has notified us of their attendance. The duty of care ceases at the end of each session, at which time it reverts back to the Parent/Carer/guardian/authorised collector (details of whom must be included in your Booking Form).
7. LATE COLLECTION AND FEES
7.1 All children must be collected promptly at the end of their booked session.
7.2 A grace period of 10 minutes will be allowed.
7.3 After this period, a late collection fee will be applied at the following rate:
- £5.00 for every 10 minutes (or part thereof) beyond the scheduled collection time.
7.4 Repeated instances of late collection may result in the child being withdrawn from the club or camp without a refund.
7.5 A formal written warning will be issued after two late collections. A third incident may result in termination of the booking without refund.
8 CANCELLATION AND REFUNDS
8.1 TERM TIME CLUBS (Sports, Performing Arts, Arts & Crafts, Gymnastics, Science)
- Cancellations made at least 7 days before the term starts will receive a full credit note on the account.
- If a refund is requested, a small transaction fee of 3.2% will be deducted.
- No refunds will be issued once the term has started, except in exceptional circumstances at the discretion of management.
- Block bookings only - individual sessions cannot be booked or refunded.
- Cancellations must be made via email to enquiries.rhinosportsacademy@gmail.com
8.2. WRAP AROUND CARE (Before and After School Kids Clubs)
- Sessions must be cancelled with a minimum of 24 hours' notice.
- Cancellations made with less than 24 hours’ notice will not be eligible for a refund.
- Cancellations within the specified time frame can be made through your Enrolmy Account or by emailing enquiries.rhinosportsacademy@gmail.com
8.3 HOLIDAY CAMPS
- Cancellations made with a minimum of 24 hours’ notice will receive a full credit note.
- If a refund is requested, a small transaction fee of 3.2% will be deducted.
- If the session has already started and was not cancelled in advance, no refund or credit will be given.
- No-shows will be charged the full session fee.
- Cancellations within the specified time frame can be made through your Enrolmy Account or by emailing enquiries.rhinosportsacademy@gmail.com
8.4 ILLNESSES
- Refunds or credits may be considered in cases of serious illness or exceptional circumstances.
- Each case will be reviewed individually and is subject to management discretion.
8.5 NON-ATTENDANCE
- No refunds or credits will be given for absences due to holidays, sickness, or other commitments, unless agreed in advance.
8.6 REVIEW OF POLICY
- This policy will be reviewed annually to ensure it remains fair, consistent, and aligned with our operational requirements.
9 LIABILITY
9.1 Except in respect of death or personal injury caused by the Company’s negligence, the Company will not by reason of any representation, implied warranty, condition or other term, or any duty at common law or under the express terms contained herein, be liable for any losses indirect, special or consequential losses, damages, costs, expenses or other claims (whether caused by the Company’s servants or agents or otherwise) in connection with the performance of its obligations under the Contract or with the use by the Pupil of the service(s) supplied.
9.2 The Company shall not be liable to the Pupil or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Company’s obligations if the delay or failure was due to any cause beyond the Company’s reasonable control. Except in unusual or exceptional circumstances, we expect any losses to be limited to the charges for the service(s).
9.3 The Parent shall indemnify and keep indemnified the Company against all loss, liability, costs and expenses which the Company shall incur directly or indirectly as a consequence of any action or inaction of the Parent, the Carer or the Pupil.
10 TERMINATION
Either you or we may terminate the Contract at any time on written notice to the other if that other:
10.1 commits a material breach, or series of breaches resulting in a material breach of the Contract and such breach is not remediable or is not remedied within fifteen (15) days of written notice to do so; or
10.2 is subject to an exceptional event beyond its reasonable control notified to the other party promptly upon its occurrence that
renders the party giving notice of the event unable to perform its obligations under the Contract for period of more than thirty
(30) days.
11 DATA PROTECTION AND CONFIDENTIALITY
11.1 The Data Protection Act requires us to advise you that your particulars are held on our database. We use your personal data for the provision of our service(s) to you and for related purposes including: updating and enhancing Pupil records, analysis to help us manage our practice, statutory returns and legal and regulatory compliance.
12 NOTICES
12.1 Any notice required or permitted to be given or served under this Agreement shall be in writing and may be served by either party by personal service or by post addressed to the other party’s registered office/address for the time being.
12.2 Any such notice shall be deemed to have been served if delivered, at the time of delivery; or if posted, at the expiry of 48 hours after posting.
