PlayZone Kids Club Ltd
Terms & Conditions
These Terms & Conditions set out the arrangements for children attending PlayZone Kids Club Ltd. Parents/carers are asked to read them carefully and ensure that the Club is kept informed of any changes affecting their child.
1. Eligibility & Registration
PlayZone Kids Club provides childcare for children aged 4–11.
Term time places are available to children attending Langtoft School. During the school holidays, children from surrounding schools are also welcome.
A completed Online Enrolment Form must be submitted by a parent/legal guardian before a child can attend PlayZone Kids Club.
Parents/carers are responsible for ensuring that all information supplied on the Online Enrolment Form is accurate and kept up to date, particularly emergency contact, medical, allergy and collection information.
2. Bookings
Term-time places may be booked for regular attendance on one or more days per week. Occasional or ad hoc bookings may also be accepted, subject to availability.
Regular term-time bookings remain in place until cancelled in accordance with these Terms & Conditions.
Holiday Club places should be booked in advance.
3. Fees & Payment
Payment is required in advance unless an alternative payment arrangement has been agreed with PlayZone Kids Club.
Parents/carers agree to pay a one-off registration fee of £15.00 per child.
Failure to pay outstanding fees may result in childcare being suspended or the child's place being withdrawn.
4. Cancellation & Notice – Term Time
Regular term-time bookings are fixed until terminated in writing.
At least one month's written notice is required to cancel or reduce a regular term-time booking.
Booked sessions are charged at the full applicable rate if a child does not attend.
Ad hoc term-time bookings cannot be cancelled. Once an ad hoc session has been booked, the full applicable fee will be payable regardless of whether the child attends.
5. Holiday Club Cancellations
Once a Holiday Club session has been booked, the session will be charged at the full applicable rate if the child does not attend unless at least 5 working days' notice of cancellation is provided.
6. Collection of Children
Children must be collected by their parent/carer or an authorised adult.
If somebody other than the usual authorised person will be collecting a child, the Club must be informed of the alternative arrangements.
Parents/carers must provide at least two suitable emergency contacts who are able to collect their child if required. These details should be provided on the Online Enrolment Form and kept up to date.
Year 6 children may only leave the Club unaccompanied where the Club has received written permission from their parent/legal guardian.
7. Late Collection
The Club closes at 6:00pm.
Parents/carers should make every reasonable effort to ensure their child is collected by this time and should contact the Club as soon as possible if they expect to be delayed.
A late collection charge of £10.00 for each 15-minute period after 6:00pm will apply.
Where possible, parents/carers should arrange for an authorised alternative adult to collect their child if they are unable to arrive before closing time.
8. Illness
Children who are unwell should not attend the Club.
Where applicable, children must remain away from the Club for the appropriate exclusion period. The Club's current exclusion period following sickness is 48 hours.
If a child becomes unwell while attending the Club, staff will contact the parent/carer or an emergency contact and may request that the child is collected.
Parents/carers are responsible for ensuring that the contact and emergency contact information supplied on the Online Enrolment Form is kept up to date.
9. Medication
Parents/carers must inform PlayZone Kids Club of any medication their child requires while attending the Club.
Where medication is to be administered by Club staff, the appropriate written parental/carer consent and medication documentation must be completed.
The administration, storage and recording of medication will be carried out in accordance with PlayZone Kids Club's Medication Policy.
Parents/carers should refer to the Medication Policy for full details of the Club's procedures and requirements relating to medication.
10. Allergies, Medical Conditions & Additional Needs
Parents/carers must provide the Club with accurate and up-to-date information regarding their child's allergies, dietary requirements, medical conditions, disabilities, special educational needs or other additional needs.
This information must be provided on the Online Enrolment Form, and parents/carers must notify the Club promptly if any information subsequently changes.
The Club will work with parents/carers to understand and, where reasonably possible, accommodate each child's individual needs.
11. Medical Emergencies
The Online Enrolment Form includes authorisation for the Play Leader to act in loco parentis where necessary.
If a parent/legal guardian cannot be contacted in an emergency, the Club may take appropriate action to obtain necessary medical treatment for the child.
The welfare and safety of the child will be the Club's primary consideration in an emergency.
12. Behaviour
Children are expected to behave in a way that supports the safety, wellbeing and enjoyment of everyone attending the Club.
Physical, verbal or emotional abuse, bullying, persistent aggression and other seriously disruptive behaviour will not be accepted.
The Club will normally work with the child and their parent/carer to address behavioural concerns.
Persistent or serious unacceptable behaviour may result in a parent/carer being asked to collect their child and, where appropriate, suspension or termination of the child's place in accordance with the Club's relevant policies.
13. Safeguarding
The welfare of children attending PlayZone Kids Club is paramount.
The Club maintains safeguarding procedures and staff are expected to follow the Club's safeguarding requirements.
Where there is a safeguarding concern, information may be shared with appropriate agencies where necessary to protect a child.
14. Accidents & Emergencies
Appropriate first aid will be provided where required.
Accidents and incidents will be recorded, and parents/carers will be informed as appropriate.
Where emergency medical assistance is required, the Club may contact the emergency services and will make reasonable attempts to contact the child's parent/carer or emergency contacts using the information provided on the Online Enrolment Form.
15. Policies & Procedures
Attendance at PlayZone Kids Club is subject to the Club's applicable policies and procedures.
These include, where relevant, policies relating to:
- Safeguarding and child protection
- Medication
- Behaviour
- Suspension and exclusion
- Anti-bullying
- Health and illness
- Allergies and additional needs
- Accident and emergency procedures
- Equal opportunities
- Outdoor play and sun safety
Copies of applicable policies can be requested from the Club.
16. Complaints & Concerns
Parents/carers are encouraged to raise any concern or complaint with the Play Leader or Registered Person in the first instance so that the matter can be considered and addressed.
If appropriate, concerns may also be raised with the Directors.
Parents/carers retain the right to contact Ofsted regarding concerns about the childcare provision.
17. Changes to Information
Parents/carers are responsible for ensuring that the information supplied on their child's Online Enrolment Form remains accurate and up to date.
The Club must be notified promptly of changes relating to the child, including:
- Home or contact details
- Emergency contacts
- Authorised collection arrangements
- Medical conditions
- Allergies
- Medication
- Dietary requirements
- Additional needs
18. Acceptance of Terms
By completing an Online Enrolment Form and booking childcare sessions with PlayZone Kids Club, the parent/carer confirms that they have provided accurate information and agree to comply with these Terms & Conditions and the Club's applicable policies and procedures.
PlayZone Kids Club Ltd
Manor Way
Langtoft
Peterborough
PE6 9NB
Tel: 01778 348423
Mobile: 07858 252207
Email: [email=enquiries@playzonekidsclub.co.uk]enquiries@playzonekidsclub.co.uk[/email]
Registered Company No. 5823797
