ntroduction
Our philosophy is to provide a safe, fun and educational environment for children to be when it is not possible for their natural caregivers to be there. We encourage the use of good manners, fair play and treating one another with respect.
We believe that we provide a professionally run quality programme that stands by its commitment to provide the best care possible for the children in your community.
Please inform Kate or Rochelle of any changes to your child’s enrolment details, it is vital that we have up-to date information at all times.
General Information
Bookings are essential. All absences and public holidays are charged at the hours you have booked in for, on enrolment. This applies to Before School Care, After School Care & Holiday program i.e. if you collect early, your child is sick or you take a day’s leave during term time. However, if you wish to hold their space for more than a week, you will be charged $5 for each session normally attended per child. Notice to hold a space must be in writing two weeks in advance. There are no refunds.
Holiday program changes: You are welcome to change days or cancel days up until the commencement of the holiday program, but once the program has commenced there will be no refunds for cancellations. Your fees will still be payable if your child/children do not attend, you can however change days but refunds are not possible.
If your requirements change please notify us in writing via email or text 2 weeks prior to any anticipated change. All fees are to be paid at least one week in advance at ALL times. Any late fees will incur a 15% late penalty fee and this will incur weekly until the account is up to date. Any fees not paid will be passed on to a debt collector. If your financial circumstances change please contact Kate as soon as possible so that we can come to an amicable arrangement. Part time care will be invoiced at the end of each month
Absences/ Sick children
If your child has been picked up from school or will be away please remove their booking online via the enrolmy portal, before 7am. If you do not make contact prior to 7am you will be charged the normal fee for that day.
All staff have current first aid certificates, however, we do not have the facilities to look after sick children. If your child appears unwell we will phone you or your emergency contact and request that your child is collected as soon as possible.
Cancelation of enrolment
We require 2 week’s notice of cancelation of your child’s/children’s enrolment; please provide this in writing either by email [email=kate@premiumkidscare.co.nz]kate@premiumkidscare.co.nz[/email] or letter.
Picking up your child
Please sign your child out on the roll sheet with the time you collect your child. Only authorized people on your enrolment form will be allowed to pick up your child. If anyone else attempts to collect your child you will be phoned for permission before the child is allowed to leave the premises. If you have any custody/court orders to restrain any people from contacting your child please provide relevant documentation and a current photo for easy identification for the staff. Your child’s safety is paramount in this situation and we will take the necessary steps according to the situation.
We close at 6pm and there is a late pick up fee of $1per minute until 6.10pm and then $10 for every 5 minutes after or part thereof until your child has been collected. At no stage will your child be left unattended. If you have not collected your child by 6pm and cannot be contacted, we will phone your emergency contact on your enrollment form and request that they collect your child. Please make your emergency contact aware of their responsibilities before they sign your enrolment form.
Behaviour management
Premium Kids Care has behaviour management procedures and polices that are in line with OSCAR approved procedures. These are in place to ensure our programme is a happy and safe place for all children. We encourage the emphasis of being polite, co-operative and considerate to others. If a child’s behaviour is consistently harmful to other children parents will be asked to remove him/her from the programme.
Staff:Child Ratio
Our Staff:Child ratio is 1:10 onsite.
Accidents/ emergencies
Our staff are trained to deal with accidents and medical emergencies. In case of a serious accident involving your child, we will contact you and take your child to the nearest medical facility. If we need to arrange any urgent medical treatment you will be asked to reimburse any direct costs. All accidents and incidents are recorded in the accident and incident book that is kept onsite.
Child Safety
Premium Kids Care has a detailed Child Protection Policy. Premium Kids Care is committed to the prevention of child abuse and to the protection of children and young persons. The well-being and safety of children and young people is the primary goal of this organization. If our staff believes that any child or young person (or associated community member) has been, or is likely to be, harmed (whether physically, emotionally, or sexually), illtreated, abused, neglected, or deprived may report the matter to a [Child, Youth and Family] social worker or a member of the police.
If a staff member has concerns for the safety of other people they come into contact with at the programme e.g.parents, siblings of children etc. they will raise these concerns with the programme supervisor and confer over an appropriate response. This may include contact with Child, Youth and Family if appropriate. A confidential written record will be kept
Complaints
Premium Kids Care has a complaints procedure which is on site. If you have any problems please approach the site manager or Kate. They will be happy to assist you with your concerns.
Our contact details are:
Rochelle - 027 325 3229rochelle@premiumkidscare.co.nz
Kate – 021 448 886 kate@premiumkidscare.co.nz
Alanah - 021 267 5832 alanah@premiumkidscare.co.nz
