Terms and Conditions/Terms of Trade

Enrolment

An online enrolment form must be completed for each child before they are permitted to attend any MK Programme. At the time of enrolment into any MK Programme guardians must acknowldege they have read, undrstood and agree to MK Terms and Conditions and agree to abide by MK Policies and Procedures. A copy of the MK Policies and Procedures is available to view on-site on request at all times.

Attendance, Absence and Non-Arrival

Attendance

An attendance roll is taken at the beginning of each session.A further attendance roll is taken at 4:30 pm.

An attendance roll is taken every 3 hours during Holiday Programmes.

Absence

Although Magnificent Kids Programmes are run on-site at Victoria Avenue School and ACG Strathallan Primary School, the programmes run independentlyof the schools.

The schools do not notify the programme when your child is absent from school.

If your child is unwell and absent from school you must advise the schooland the MK programmeindividually.To notify the programme of an absence please call the dedicated MK programme phone (please leave a message if the call is not answered) or send a text including your childs full name.

Failure to notify the supervisor of your childs planned absence will result in the absence being treated as a non-arrival and will result in staff executing the non-arrival process.

Full fees are applicable for any MK programme if a child is absent on a day when they have been booked and would otherwise attend.

Non-Arrival

When a child who is enrolled in the programme does not arrive (on a day for which they are enrolled) and the programme has not received notification of your childs absence the staff will initiate the following non-arrival process:

Staff will search the school and attempt to locate the child andchild's teacher (to determine if the child was present that day)

Staff will contact the school office for absence information

Staff will notify the parent or guardian

If unable to reach either the parent or guardian, staff will call the emergency contact(s) and/or persons authorized to collect the child

If staff cannot make contact with the parent(s)/guardian(s), emergency contact or authorized persons, staff will contact NZ police

Collection of Children

Late Collection

The MK After School Care Programme runs from 3:00 pm to 6:00 pm.Your child must be collected no later than 6:00 pm.The MK Holiday Programme runs from 8:30 am to 4 pm. Your child must be collected no later than 4 pm. Children booked into an After School Care one-hour half session who remain in the programme after one hour will be automatically considered enrolled in the full session and charged the casual full session rate.

Please contact the MK supervisor if, due to unforeseen circumstances you are unable to collect your child prior to the end of any MK programme.

If the MK supervisor has not been contacted by or is unable to make contact with a parents/guardians/emergency contacts within 1 hour of closure, MK reserves the right to contact the local Police.

Arriving/Signing Out/Leaving the programme

A parent/guardian (or other authorized person over the age of 14) who drops off or collects the child at any Magnificent Kids programme is required to sign the child in/out of the programme by way of completing and signing the attendance record.Children are not permitted to sign themselves in or out of any Magnificent Kids programme.

When dropping off or collecting a child, please always ensure that a staff member is aware that you are doing so.

Children may only leave the MK programme with:

1.Parent, guardian, emergency contact or other personauthorized on the enrolment form.If the programme staff are unfamiliar with this person, they may be asked to provide photo identification.

2.Another personwhose name and relationship to the child has been made known to MK staff by a guardian, prior to the child being picked up.

If a person arrives to collect your child/children whose name is not on the enrolment form we are obliged (for your child's safety) to keep your child in our care until you have been in touch to confirm your consent. To avoid any embarrassment for all concerned, we would appreciate prior notification on this matter.

Casual Bookings

The programme will accept casual bookings.

Casual bookings for After School Care can be made through the ENROLMY booking platform and must be received prior to 12 pm on the day of attendance. Casual bookings that are cancelled with less than 24 hours' notice will still be charged the full session rate.

Health and Wellbeing

When your child catches an illness, there will be an incubation period before they show symptoms and some illnesses can be infectious even after the symptoms have disappeared.

To stop the sickness from spreading it is important for the health and safety of all children attending the programme that you do not send your child to the programme if they are unwell.As such, children will not be able to attend the programme on a day when they have been absent from school or have been in the school sick bay for an extended period of time for health reasons and parents have been notified by school staff.

Children may not attend the Magnificent Kids (MK) programme until 48 hours after the last occurrence of vomiting, diarrhoea and unexplained high temperature or rash.The MK programme follows theguidelines for 'School Exclusion' as outlined by the Ministry of Health.To protect all children attending the programme, your child will be unable to attend for the period defined by the Ministry for the specific illness (according to the link below).

As part of the Magnificent Kids enrollment, parents/caregivers are required to consent to emergency medical treatment if required for their child during programme time.

Medicine

For the safety of your child and all other children attending the programme, children are not permitted to keep medication of any kind in their bag(under any circumstances).

Although the programme is run on-site at Victoria Avenue School and ACG Strathallan Primary School it is run independently of the school. If any medicine is required to be administered by MK programme staff, a MK medication consent form will be required to be completed regardless of whether such a form has been completed for any school.

Categories of Medicine

The Ministry of Education provides guidelines (outlined in the link below) for three distinct categories of medicine. A record of written authorization is required from parents for the administration of the medicine in accordance with the requirement of the category of medicine.

Authority to Administer Medicine

Authority to administer Category (i)medicines is provided by parents/guardians when completing an MK enrolment form.

Authority to administer Category (ii)medicines is provided by parents/guardians by way of completing an MK Medication Consent form.Such a form would need to be completed for each week that the medication is to be administered.

When completing the medication consent form, the parent/guardian is required to confirm the details of the last dose administered to the child (time and dosage). Failure to do so may result in the programme declining to administer the medication.

Authority to administer Category (iii)medicines is provided by parents/guardians by way of providing the MK programme with an individual health plan from the childs GP.

Administration of Medicine

When medication is administered at the MK programme it will always be administered under the supervision of two staff members.One staff member will be responsible for the actual administration while the other staff member will be responsible for checking and witnessing (including that the medicine has been provided in its original container, contains the childs name and expiry date of the medication, last dose of medication and that the dosage/time of administration is correct).Both staff members will sign the medication consent form.The parent/guardian is also required to sign the medication consent form when picking up their child so that they are aware of the time that the last dose was administered to their child.

Categories and Definitions

Category (i) medicines;

Definition: a non-prescription preparation (such as arnica cream, antiseptic liquid, insect bite treatment spray, sunscreen etc.) that is:

not ingested;

used for the 'first aid' treatment of minor injuries; and

provided by the service and kept in the first aid cabinet.

Written authority from a parent will be given as part of the enrolment form.The enrolment form will provide details on the specific medicines that the programme will provide and each parent/guardian is required to provide details on which of these medicines they approve to be given to their child during the period for which they are enrolled. If there are any changes to the specific Category (i) medicines supplied by the MK programme, parents will be informed in writing.

Category (ii) medicines;

Definition: a prescription (such as antibiotics, eye/ear drops etc.) or non-prescription (such as paracetamol liquid, cough syrup etc.) medicine that is:

used for a specific period of time to treat a specific condition or symptom; and

provided by a parent for the use of that child only or, in relation to Rongoa Mori (Mori plant medicines), that is prepared by other adults at the service.

Written authority from a parent or guardian is required to be given at the beginning of each week that the medicine is to be administered, detailing what (name of medicine), how (method and dose), and when (time or specific symptoms/circumstances) medicine is to be given.The parent/guardian authority will be given by way of completing the MK Medication Consent Form.

Category (iii) medicines;

Definition: a prescription (such as asthma inhalers, epilepsy medication etc.) or non-prescription (such as antihistamine syrup, lanolin cream etc) medicine that is:

used for the ongoing treatment of a pre-diagnosed condition (such as asthma, epilepsy, allergic reaction, diabetes, eczema etc); and

provided by a parent for the use of that child only.

Written authority from a parent/guardian is given at enrolment as part of an individual health plan, or whenever there is a change, detailing what (name of medicine), how (method and dose), and when (time or specific symptoms/circumstances) the medicine should be given.

Special Needs

Unless the enrolment of a child with special needs causes major disruption (in the sole opinion of the MK supervisor), MK will be able to accept children on a trial basis for a period of up to two weeks.

Parents/caregivers will need to provide MK with as much information as possible regarding the child, their needs and additional support the child requires outside of programme time to ensure that the child can receive the best possible support and care.(A separate information/support plan may be required to be completed upon enrolment.)

If the child needs additional support such as one on one care in order to attend the programme successfully (in the sole opinion of the MK supervisor) then this will need to be provided by the parents, at the parents cost.

Payment Terms

Fees must be paid for every day that your child is enrolled in any MK programme, including any day that your child is enrolled but is absent.This includes all statutory holidays and any days the school closes for unforeseen reasons as decided by the school board of trustees that fall on a day when your child would normally attend MK. MK does not offer to swap booked sessions or offer credits for unattended sessions.

Teacher Only Days - if there is sufficient interest from the community, the programme may operate on the teacher only days and families will be notified via email.

As spaces are limited and resources have been allocated in advance children not attending Holiday Programmes on days booked will still be charged for the day, any cancellations of bookings for Holiday Programmes may not be made once the programme has started. MK does not offer to swap booked sessions or offer credits for unattended Holiday Programme sessions.

Cancellation or modification of After School Care recurring bookings must be made 2 weeks in advance in writing.

Cancellation or modification of After School Care casual bookings must be made 24 hours in advance in writing.

Children joining Magnificent Kids After School Care after the half session has concluded will be charged the casual full session rate.

Recurring bookings will be accepted at a minimum of 4 consecutive weeks during each school term.

Magnificent Kids After School Care and Holiday Programme fees, include GST.

From 1st January 2023 Magnificent Kids do not offer sibling discounts at any Magnificent Kids Programme.

From 1st January 2024 children attending a recurring After School Care half session who remain casually in the programme after 4 pm will be charged the casual full session rate.

Fees are subject to change and may be increased when necessary at the discretion of the MK management.

Credit notes issued from 1 January 2023 onwards will be valid for 12 months from the date of issue.

Parents/caregivers will not be charged for booked days if any MK Programme is closed due to lockdowns.

Payments and Account Details

All invoices are emailed to the primary caregiver.

For staff safety, payments made in cash can only be made directly to the MK supervisor who will provide a receipt for the cash received.

Please quote your child's name and invoice number when making online and cash payments.

Late Payment of Fees

All MK programme fees must be paid in full and on time.

Invoices are emailed to your nominated primary caregiver email address and must be paid within 7 days of the date shown on the invoice.

Invoices that are overdue after 7 days will incur a compounding10% penalty fee per week that the invoice remains outstanding.Any accounts that fall into arrears by more than two weeks may result in the cancellation of your child's enrolment in the MK programme and all costs of debt collection (legal, filing, court fees and all debt collection agency commissions etc), incurred will be payable by you, the parent/guardian/caregiver.

Bank Account Details

Account Name:

Magnificent Kids Limited

Account Number:

03-0259-0021257-000

Separate Parent Payments

MK is more than happy to accommodate separate parent/guardian payments.

Cancellation of Programmes

In the event of any Magnificent Kids Programme no longer being offered either permanently or temporarily, two weeks notice will be given in writing to the parents/caregivers of any children enrolled in the programme. Any fees already paid for sessions no longer available will be refundedin full.

Complaints

If any caregiver has any complaint about any aspect of any programme or any staff member, they should;

First, approach the programme supervisor who will attempt to rectify the situation.Where possible, the supervisor will outline the possible steps that may be taken to prevent or reduce the likelihood of such a situation recurring in the future.

If the complainant feels that their concern has not been resolved to their satisfaction and they do not feel comfortable approaching the supervisor (or their concern involves the supervisor) they should contact the owner/operator Monique Patient on 027 497-1554.

Should the complainant feel that the situation is still unresolved, the complaint should be submitted in writing to the MK programme. The complaint needs to include the date(s) and details of the grievance as well as desired outcomes. Written complaints should be emailed to[email=magnificentkidsoutofschoolcare@gmail.com]magnificentkidsoutofschoolcare@gmail.com[/email]and will be responded to as soon as possible but no later than 10 working days. If the complainant feels that the situation has not been resolved by MK Management, they should contact the MSD Te Kahui Kahu Accreditation Team.

Marketing

From time to time, photographs (of children whose parents have given prior consent during enrolment) may be taken by a staff member for promotional purposes (individual children will not be referred to by name).

Photo/Video/Digital Images

Parents/caregivers must agree that they will not capture images of children or other persons associated with Magnificent Kids and upload them to any social media site without first obtaining the permission of other persons (such as staff, parents, caregivers etc.) or the permission of the parent orcaregiver of any child.

Personal Items/Resources/Facilities

MK will take the utmost care but will not be held responsible for the loss or damage of any personal belongings (including uniforms) brought by children to any programme. Any loss or damage to programme resources or facilities caused by a child will be the financial responsibility of the childs parent/caregiver to replace or repair.

Respect Of Staff At MK we care about and work hard to provide exceptional programmes for all children who attend our programmes. We treat children, families and everyone in our community with the utmost respect. Parents/caregivers are expected to model this behaviour by respecting all MK programmes and communicating with all staff and participants of our programmes in a respectful manner at all times. Any actions that may potentially damage the reputation of MK and abusive or aggressive behaviour of any kind are unacceptable and may result in your child being permanently excluded from all MK programmes.

https://www.health.govt.nz/your-health/conditions-and-treatments/school-exclusion

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