Lavender Art Studios: Terms and Conditions of Entry
Welcome and General Conditions
At Lavender Art Studios, the safety and security of our visitors are of utmost importance. These terms and conditions apply to all participants in our Young Peoples Art Class Program (YPACP), Adult Art Classes, and School Holiday Art Program (SHP). By entering Lavender Art Studios (The Studio), you agree to comply with these Conditions of Entry. Please read them carefully, and contact The Studio for any clarifications.
Amendments
The Studio reserves the right to amend these Conditions of Entry at any time at its absolute discretion.
Refusal of Entry
To ensure the comfort, safety, and enjoyment of all patrons, The Studio reserves the right to:
- Refuse entry at its discretion.
- Deny access to unauthorized persons.
- Prevent parents from entering during YPACP classes.
- Refuse entry to anyone deemed intoxicated, disorderly, or under the influence of illegal substances.
- Prohibit the entry of restricted or prohibited items.
- Deny entry if these conditions are not adhered to.
Teaching Protocols and Artistic Materials
The Studio maintains the right to:
- Develop and determine the artistic programs, themes, and teaching methodologies.
- Decide the artistic material requirements.
- Exclude participants who bring outside materials or supplies.
- Provide suitably qualified assistant teachers at its discretion.
- Implement revised teaching protocols as necessary.
Gregory Mackay holds the intellectual property of his art class programs, teaching methods, and approaches, which are exclusively taught at Lavender Art Studios under his direction.
Expectations and Requirements for Parents, Guardians, and Adult Students
- All teaching is under the direction of Greg Devenny-Mackay.
- Participants must follow Greg’s instructions.
- Assistant teachers are trained and supervised by Greg and have significant experience.
- Parents and guardians should approach Greg directly for feedback on their child's progress.
Materials and Art Supplies
- Only art supplies purchased from The Studio shop are permitted to use in the art studio.
- Art materials costs are separate from tuition fees.
- Students must bring their purchased supplies from Lavender Art Studios to each class.
- The art materials packs are put together by us for each phase of the art class program and are a seperate cost to the tuition fees. A seperate invoice will be sent.
Duration
- A 2-hour afternoon or Saturday art class enrollment includes 9 studio classes and one 2.5 -hour weekend excursion.
- Adult classes include 9 studio sessions and one off-site term excursion. The in studio art classes operate for 2.5hours and the art excursion is a 4 hour art experience.
- At the beginning of each art class, we ask that both young and adult art students demonstrate patience and respect towards everyone working and teaching in the studio. We understand and recoginse that it takes time to properly settle students into our particular unique art class program; hence, the extended duration time of our classes. Thank you for your cooperation and understanding.
Catch Up Art Classes
- One catch-up class per term is offered and is not offered in an alternate weekly class time slot.
- The catch -up art class will be held at a time and day not noted on the booking platform.
- No catch-up class is offered for missed art excursions.
- If you notify the art studio that you or your child/children will/have missed a class; response to the notification may be made as a group mail advising of the catch-up art class time/day and not as an individual email.
- Missed art classes are not the responsibilty of the art studio.
- Catch-Up Art Class Note:
The information note regarding the catch-up art class is the studio’s standard response to emails notifying us of a missed class. Staff are not obliged to personally respond to emails regarding missed classes, whether for young or adult students.
- Catch-Up Session Availability:
Anyone who misses a class is very welcome to attend the designated catch-up session offered by the studio to make up for the missed class. The date of the catch-up class is set based on the studio program and is a complimentary service provided by the art studio.
- Limitations on Individual Requests:
Given the many and varied reasons students miss classes, it is not possible for us to accommodate individual requests for additional or alternative catch-up sessions.
- Contact Information:
If you need to notify the studio of a missed class, please email office@lavenderartstudios.com.au, and we will send you the catch-up session information note.
- Extra Information regarding the missed art class policy.
- Parents and adult students are responsible for noting the date of any class missed.
- If a class is missed, an email must be sent to the art studio requesting the official “Catch -up Art Class Information Note.”
- Only students who have missed a class are eligible to attend the designated term catch-up class.
- Missed classes are not the responsibility or priority of Lavender Art Studios.
- As a courtesy, Lavender Art Studios offers one (1) catch-up class per term for both young people and adult students.
- At Lavender Art Studios, we are committed to providing equal service delivery to all students through structured, high-quality art education. Each class is carefully designed to ensure consistent teaching, individual guidance, and a progressive learning experience for every student. Our programs are professionally planned, staffed, and delivered to maintain fairness, artistic integrity, and a supportive learning environment across all age groups.
Requests to make up missed classes in other regular weekly classes will not be accommodated. This practice was abolished several years ago, as it began to diminish the quality and focus of our advertised teaching approach and placed additional pressure on teachers and class structures. Each class is purposefully designed to progress as a cohesive group, with lesson content, demonstrations, and teacher allocation carefully aligned to that specific class.
To support families when absences occur, Lavender Art Studios offers one official make-up art class per term, which is opened and staffed separately from the regular booking system. This provides students with an equitable opportunity to maintain continuity in their art learning while preserving the integrity of our teaching programs.
Art Excursions
- Special needs students must be accompanied by a parent or carer.
- Entry fees for excursions must be paid in advance.
- Parents must not leave children unsupervised at excursion locations. Excursion Day Communication – Terms & Conditions of Entry
Important note: On scheduled excursion days, Lavender Art Studios will upload the main notice and all relevant updates, including weather conditions and any changes, to the studio’s official Facebook page at 8:00 am.
Families who do not access Facebook or social media are responsible for contacting the studio directly at 8:00 am on the day of the excursion to confirm all details.
The studio can be contacted on 0413 966 299.
It is the responsibility of families to ensure they have received and understood all relevant excursion information prior to attendance.
Drop-Off and Pick-Up
- Parents are responsible for delivering and picking up children from the studio door.
- Students should arrive 5-10 minutes before class.
- The Studio accepts no responsibility for children not delivered directly to the studio door at the top of the stairs.
Communications
- Communications with The Studio must be courteous and respectful.
- Feedback on artistic progress should be sought directly from Greg.
- Parents and students should keep track of class dates and read all studio communications.
- Personalised communication in relation to missed art classes willl not be actioned; instead, the information regarding the catch-up art class will be sent.
Behaviour
- All attendees must be polite and courteous.
- The Studio reserves the right to withdraw services from anyone displaying disrespectful or disruptive behavior.
- We promote a relaxed and peaceful environment for all to learn art.
Health and Safety
- Safety instructions must be adhered to at all times.
- Medical conditions must be disclosed, and appropriate plans will be put in place.
- Medication administration requires a written and signed note.
- Children displaying signs of illness may be sent home for the well-being of all participants.
- Medical conditions must be verablly conveyed to the art studio director prior to making a booking.
- Along with written instructions, all children's medications must be handed by parent/guardian to the art studio manager at the front desk on arrival.
- All medication/health requirements must also be noted on the art studio booking booking platform; personal particulars page.
- In alignment with the ACT Child Safe Standards implemented on 1 August 2024, which mandate compliance with ten child safe standards for organisations working with children, we have established and maintain current policies designed to meet the latest contemporary legislation for child safety standards.
Wellbeing
Lavender Art Studios is dedicated to creating a welcoming and inclusive environment for everyone. We celebrate diversity, ensuring our classes embrace individuals of all sexual orientations and gender identities. Whether you identify as heterosexual, homosexual, bisexual, pansexual, asexual, or any other orientation, you are welcome here. Our community values respect, acceptance, and the unique perspectives each person brings. We provide a safe space for participants to express themselves freely and creatively, fostering a culture of inclusivity and mutual support.
Bookings
- Bookings are made on a term basis and secured upon payment.
- No refunds are given after booking.
- In the event of a closure, online classes will be offered as a substitute.
- Adult Art Students/Parents are responsible for making a booking via the art studio platform.
- Art Students cannot attend the art studio unless a booking is made via the art studio booking platform.
- The fees invoice is to be paid as per the booking platform.
- Staff will not offer any other arrangements regarding bookings other than those that are advertised on the studio website/booking platform.
- Staff will not be forced, pushed or bullied into offering any other arrangement regarding bookings other than those that are advertised on the art studio website. Such behaviour will result in an immediate withdrawl of interactions and no future places will be offered.
- All bookings are managed/directed by the Directors and not those who enrol into the art classes/art workshops.
- As part of our Terms and Conditions of Entry at Lavender Art Studios, we maintain a clear and consistent policy regarding bookings and missed art classes. Requests for individual accommodations, such as refunds for late bookings or missed sessions, are not permitted outside our established make-up art class system. Stand-over tactics, including threats of withdrawal or refusal to re-enroll unless such requests are met, will not be tolerated by the studio manager/directors. If the Terms and Conditions of Entry are not suitable, referrals to other services will be provided. We encourage respectful communication to ensure a positive and inclusive experience for all.
- Any unpaid balance on a student’s account must be finalised before:
• additional materials are supplied
• replacement packs are issued
• or the student progresses to the next phase of the program
Progression and supply of new materials will only occur once the student account is paid in full.
School Holiday Art Workshops
- Students must be in optimal health to attend.
- No refunds for non-attendance.
- We reserve the right to modify the theme/ subject of the program offered at any time, due to changes in staffing or student ratio numbers. Rest assured, our dedicated and diligent art class and art workshop service will always be delivered with care and professionalism.
Promotions
- Unauthorized promotion or advertising is not permitted.
- Photography is restricted to personal use and must not interfere with the privacy of others.
- Artwork created under Greg’s direction must acknowledge The Studio.
- No filming/photograohy of art demonstrations to take place in the art studio.
- Parents cannot enroll in YPACP but may join adult classes.
- Parents cannot stay in the studio during YPACP sessions.
- Suitable referrals will be made if studio access is problematic.
- Lavender Art Studios only offers services that are advertised on its official website and booking platform.
Photography, Filming and Audio Recording
Photography, video recording, and audio recording of any kind are strictly prohibited at Lavender Art Studios.
This prohibition applies at all times and includes, without limitation, any recording of teachers, demonstrations, instructional content, and class activities, whether before, during, or after sessions.
All students and visitors are required to comply with this condition at all times.
Lavender Art Studios reserves all rights in relation to its teaching methods, intellectual property, and the privacy of its staff and students.
Policy on External Submissions
All art pieces created at Lavender Art Studios are considered progressive learning exercises and are crafted with substantial support from our program and instructors. Therefore, students—whether young or adult—are prohibited from submitting art created at Lavender Art Studios for assessment in any other art programs, school or university courses, or any other art-related educational programs or art competitions. Lavender Art Studios is designed to foster learning and enjoyment. Students must agree to produce their own independent artwork outside of Lavender Art Studios for submission to other institutions, schools, art courses and competitions. Parents, students or course advisors/professional assessors can phone 0413 966 299 for further information.
Artwork Display Policy
To showcase the type of teaching and artwork at LAS to prospective students and the broader community, we may upload photos of artwork created in the studio. Advertising outlets may also re-print images depicting work supported by us and created at LAS, those that have previously been published in their publications. This is for the purpose of showing the type of artwork/mediums created used in the art studio only. These photos may not include the creator's identity or mention any specific workshop or names. We sometimes upload images of art teachers' or assistant teachers' demonstrations/artwork to highlight our studio art expertise, these artworks are supported by the art studio program and created with support of art class provisions. Occasionally, we may seek a student's permission to feature a particular piece that showcases significant artistic achievement. Examples include online COVID showcases, award-winning pieces, or work on large oil canvases or previously published photos. For more information, please contact the art studio.
Communication and Social Media Policy
Lavender Art Studios is committed to providing a safe, respectful, and professional learning environment for all students and staff. Please note the following important information regarding communication channels:
Lavender Art Studios does not endorse or manage any unofficial chat groups, online forums, or social media pages established by students, staff (former or current), or external parties. Participation in such groups is at the individual’s discretion and risk.
The Studio does not monitor, moderate, or take responsibility for any discussions, content shared, or interactions that occur within these unofficial channels. Accordingly, Lavender Art Studios cannot be held accountable for any negative experiences, misinformation, breaches of privacy, or inappropriate conduct that may arise from participation.
For privacy, professionalism, and safeguarding reasons, Lavender Art Studios disassociates itself from any chat groups created outside of our official communication platforms. Our official communication will only occur via direct email from the Studio, our official website, and approved Studio newsletters.
Important Points
- The Studio does not accommodate individual requests for half-term places, refunds, or off-setting costs.
- Art classes and programs are delivered as per Greg’ Devenny Mackay's direction.
- Adults cannot join young people’s classes; referrals are available for those under 18 years.
- Missed art classes are not the responsibility of the art studio.
- Certificates of Accomplishments are not references for positions. The certificates indicate artistic accomplishment/participation in the art program.
- All certificates of participation are managed and issued by the Director only.
- In relation to your persoanl information, if you want to remove your booking page, please contact enrolmy, they will verify with us and confirm details. Enrolmy will then send a follow up email to you, and then process the removal of your account and data from all databases associated. Please note: The Director is the only person and head Teacher are the only people who have access to the art studio booking platform. Casual or contract staff do not manage the art studio bookings or any other management support structures. Please phone 0413 966 299 if you require further information on the booking forms.
- We reserve the right to modify the theme/ subject of the program offered at any time, due to changes in staffing or student ratio numbers. Rest assured, our dedicated and diligent art class and art workshop service will always be delivered with care and professionalism.
- The art demonstration pictures created and provided by Greg, senior staff, or assistant staff at Lavender Art Studios are the property of Lavender Art Studios PTY LTD. If a student, whether adult or young, accidentally takes an art demonstration home, we kindly ask that it be returned to the studio. These demonstrations are clearly identifiable and are intended for studio use only.
Gregory Mackay, as Director and Owner, retain the right to determine all conditions of entry and decision-making related to Lavender Art Studios.
Elizabeth Mackay
Founding Director & Advisory Consultant
Elizabeth is a Founding Director of Lavender Art Studios and continues to contribute to the studio in an advisory capacity. She offers guidance, mentoring, and shares her extensive experience in art studio management to support the ongoing development of the studio and its programs.
