Terms and Conditions:
1. Annual KCH Membership must be kept current in order to attend any of the Playgroups or Programs at KCH
2. Casual program/casual playgroup fees must be paid prior to commencement of activity each week.
3. All invoices must be paid by the due date stated on the invoice.
4. Families must be signed in on attendance sheet at the start of the program/playgroup session
5. Families must be signed out on attendance sheet at the end of program/playgroup session
6. Child/ren will only be allowed to leave with nominated persons on enrolment form. If there are any changes in pick up person parent must advise KCH staff at the beginning of program
7. Parents must complete all enrolment, disclaimer & image consent form prior to commencing program

General Room Use:
• For the safety of all children we request that they be restricted from going into the kitchen and storerooms.
• There may be a concurrent sessions operating in each of the rooms. Please ensure children remain within the room/outdoor play area that you are attending.
• Please ensure that indoor toys and equipment are used indoors only and outdoor equipment stays outdoors.
• Keep all glass doors closed to minimise power usage and maximise air conditioning.
• Air conditioner thermostats are to be kept on 24 degrees and should not be turned off during the day.

Health and Safety:
• KCH recognises each family’s rights to immunisation but encourages them to comply with the current national immunisation schedule
• If children are unwell they should not attend playgroup/programs or any other activities at the centre.
• Where a child has an infectious disease such as Chicken Pox, Measles etc. please follow the doctor’s guidelines with regards to exclusion times.
• Soiled nappies must either be removed from the premises or placed in the correct bin.
• Please ensure high levels of hygiene at all times.
• KCH is a NUT FREE ZONE. Please be respectful of others and do not bring these foods into the centre.
• KCH is a SMOKE FREE ZONE. Thank you for not smoking whilst in the buildings or grounds

Waiver and General Risk Warning:
As a participant in this recreational activity, you may be exposing yourself to a risk of harm or injury.
I understand that Karratha Community House Inc. will take all possible care for my well-being, and that whilst I am participating in this activity, Karratha Community House Inc. staff will make every reasonable effort to minimise exposure to known risks. I also understand I have a personal responsibility to follow general safety measures.
I accept full responsibility for my own safety and well-being from the moment I enter the premises being used by Karratha Community House Inc. for the activity, or take part in the activity and I agree that if I suffer injury or illness, Karratha Community House Inc. can, at my cost, arrange medical treatment as the staff deem essential for my safety.
By signing this form, I voluntarily agree to release and hold harmless Karratha Community House Inc. its Board of Management, volunteers, assistants and employees for any damage or injuries, physical or mental, which may incur as a result of my or their voluntary decision to participate in activities operated by Karratha Community House Inc.

Client Policy and Procedures:

CL01 - External Complaints Procedure for Clients
CL03 - Membership Policy 
CL04 - Membership Fee Policy 
CL05 - Progarm Minimum and Maxium Numbers 
CL06 - Privacy and Confidentiality Policy
CL07 - Behaviour Guidance Policy
CL08 - Child Protection Policy
CL09 - Incident Reporting Procedure for Clients
CL10 - Booking, Waitlist, Cancellation and No-show Procedure
CL12 - Covid - 19 Plan for Members
CL14 - Customer Service Policy
CL15 - Late Pick Up Policy
CL16 - Late Payment Collection Policy

For copies of our client policy and procedures, please refer to our website.