When you book with GO GO Makers, these terms and conditions and other information such as information for parents, questions and answers and any policies and procedures define the agreement between us and let you know what to expect from GO GO Makers and what we expect from you.
If things go wrong, we work hard to put them right, quickly and effectively.
Bookings and Payment
Bookings are made online, once you have booked and paid you will receive an email confirmation. Debit card and credit card payment confirms your place but if you are using child care vouchers, tax free childcare or grants, then your booking is not confirmed until we have received payment.
Debit and credit cards
GO GO Makers accept payment by debit card and credit card and there is no charge for this.
Childcare vouchers & Tax Free childcare
Please allow up to 5-7 working days for your payment to reach us (once you have requested it). Please use your booking surname as the reference for childcare vouchers and grants. If you are paying with tax free childcare, please enter the long reference for this payment at the time of the booking so that we can identify and allocate the payment. If you do not have the reference number at the time of booking, please notify us via email when you have it.
Holiday Camp Bookings using childcare vouchers, Tax Free childcare and grants If you are booking less than 14 days of the booking start date then you will be required to pay by debit card at the time of the booking, you will then be reimbursed (refunded back to the card that you paid with) once the vouchers/tax free childcare or grant has been received.
Booking Confirmation
Your confirmation confirms what you have booked. Please check it, including dates and venue. All responsibility lies with the person who made the booking. If anything is incorrect, please contact us immediately. If an error (relating to needing to change the time and.or date) has been made when you book, we will change this accordingly for you, if you notify us within 48 hours. Any errors outside of this timescale (48 hours), there will be a £4 admin charge that will be added to your account.
If you have incorrectly booked additional days/double booked then you must notify us within 24 hours for a full refund to be given. Anything outside of 24 hours will not be refunded.
We do not offer any credits to accounts or exchange of days.
Booking system information
The responsibility lies with the person who has access to the system to input all information relating to their child or children correctly along with the contacts being correct, in particular full information about each child including medical and other special instructions, physical or behaviour information and emergency contact information If any changes that are on your account relating to your child or children and contact information need altering it is your responsibility to contact GO GO Makers to make the changes AND for the Manager to be notified, you must do both.
International Bookings
Children booked form overseas or who are visiting the UK are required to have a good level of spoken English to ensure that they can follow instructions and communicate with all staff and children.
Changing your booking
We can change your dates within the same operating season (not to a future Camp), if we have spaces and you request your change at least 10 working days before your child is due to attend. This does not apply for the Summer Holiday Camps, where we are unable to change your booking. With Wraparound Care, we can change your date/s with at least 10 days notice , if there is a space/s. There will be a £4 admin charge to make any changes.
Anything after 10 working days, we will not be able to change your booking.
Cancellations
If you give us at least 28 days notice before the Camp dates/s you would like to cancel, we will refund all monies paid. Anything after the 28 days will not be eligible for a refund. This does not apply for Summer Holiday Camps. No refunds can be given for the Summer.
Extended Care (Holiday Camps)
Early drop off at 8am and late pick up are classed as extended care and if you wish to move any of your extended times to another day that you have. booked, we can do so with 7 days notice. There will be a £4 admin charge to make any changes.
Late Collection
All children must be collected by the time that you have booked.
If you are late collecting, then you will be charged for the next session price (530pm, if it is after 330pm that you are due to collect). If you collect after our closing time, this charge will remain in place PLUS a late fee of £10 for every 15 minute.
If you collect later than our 530pm pick up time (Holiday Camps or 6pm (Wraparound Care) a late fee of £10 for every 15 minutes will be charged.
If we have no contact with the parent/carer (or other emergency contacts) half an hour after our closing time we will contact Social Services. Ask for Uncollected child policy for further information and procedures.
We reserve the right to refuse future bookings form parents/carers who continuously pick up late.
Photography/video footage
We may take photographs and video footage at camp to use for training and promotional purposes. Where possible, we will post photos to our social media platforms for you to view. It is your responsibility to have consented or not consented to this term when booking.
Insurance
All children in our care are covered by our Public Liability insurance and staff are covered by our Employers liability insurance.
Personal property
All your childs personal property is your responsibility and GO GO Makers will not be liable for any lost or damaged property at GO GO Makers. Please call the camp Manager if you have lost something please drop into holiday camp, call the team on 01926 935377 or email: [email=hello@gogomakers.co.uk]hello@gogomakers.co.uk [/email]We are not able to keep hold of lost property once Camp finishes.
Mobile Phones and Electronic Devices
All mobile phones and electronic devices are prohibited on camp. If found, children will be asked to place the device in the Managers lockable box. The device will be returned to the authorised parent/carer.
Special Requirements
We understand and recognise that the needs of individual children can vary. We always endeavour to accommodate children with specific needs/and or medical conditions. At GO GO Makers we do not exclude any child due to specific needs/and or medical conditions, wherever possible. It is fully the parents/carers responsibility to inform us of any special educational needs, disabilities or medical conditions so that we can look at how best to accommodate the child and consider if there are any reasonable adjustments that can be made to allow the child to fully participate and be part of the timetable of activities/session, but within the staffing ratios for their group/of the session. The needs of each child vary so decisions will be made on a case by case basis and depend on the level of support each individual child might require.
We are not able to provide additional staff to support a child above our standard ratios of 1:8 for Reception and 1:14 for Year 1 plus., irrespective of any specific needs or medical conditions. Where we feel that the child isnt coping within these ratios, we reserve the right to ask the parent/carer to come and collect them from Holiday Camp or in other settings, to discuss the situation.
Where a child does require one-to-one support, GO GO Makers will consider permitting the parents/carers to attend camp to support their child, if safer recruitment standards are met. GO GO Makers does not provide one-to-one support (holiday camps).
We are happy to trial a child with specific needs on a paid trial basis and reserve the right to review future bookings.
Nut Free Club
GO GO Makers is a nut free Club and we ask that you do not put anything in your Childs bag or lunchbox that might contain nuts.
Healthy Eating Club
GO GO Makers is a Health Eating Club and we promote Healthy Eating. We ask that you supply healthy lunches when your children attend Holiday Camp.
Health & Safety
In order to maintain appropriate standards of health and safety, children with certain medical or physical conditions or those who cannot demonstrate the required skill competence may not be allowed to participate in some activities. In such cases, we will always provide alternative activities.
Safeguarding
GO GO Makers has legal obligations in relation to safeguarding and any suggestion of child abuse or neglect or if a child makes a disclosure about abuse or neglect. In this event staff will contact the relevant local authorities, agencies and report to Ofsted.
Policies and Procedures
A fully copy of our policies and procedures are held at Camp
Timetable and Activities
Holiday Camp - From time to time activities advertised/promoted/stated might vary at venues. In such circumstances, we will do our best to find an alternative option and the gap on the timetable will be filled with an alternative activity.
Under no circumstances will a refund or exchange of days be given.
Feedback and Complaints
We sincerely hope that your child has the best experience at Go Go Makers but if for any reason you have a complaint, concern or would like to provide us with some feedback then we would like you to speak to the Manager or for Arts & Crafts speak to the Leader of the session. We hope that the issue can be resolved but if not then please contact 01926 935377 where you can ask to speak to the Owner.
We advise you to speak to the us as soon as possible if there is something you have a concern about, feedback or complaint so that we can resolve the situation promptly.
Illness
If your child is ill or infectious we require that your child stays at home and does not attend Go Go Makers until the end of their illness and for 48 hours after the last symptom occurs.
The only medicines administered are those required for long term control of conditions. For short term illnesses, medicines will only be administered with the consent of the parent/carer. If your child needs medicine to be administered, GO GO Makers can only do this if it has been prescribed by a Doctor or other health professional. A Permission to Administer Medicine form must be completed for us to be able to administer medicine.
In the event of an accident, first aid will be administered to children in our care and the emergency services will be called if necessary where they will take the next actions.
Illness refunds - GO GO Makers will not be able to refund or credit your account if your child is unwell or has been sent home. Nor can we offer refunds if your child is following any exclusion periods on our illness and accident policy or if they have been medically advised not to attend GO GO Makers/are not medically fit to attend/not fit to attend.
Cancellation of sessions due to compulsory closure of premises
If any session cannot be run due to the compulsory closure of premises by order of a competent authority (e.g. School, Local Authority, Environmental Health etc.) due to bad weather (e.g. snow, ice, flood etc.) outbreak of a human infectious or contagious condition (e.g. influenza or meningitis), industrial action (teaching strike etc.) or for any other reason, you will be liable for any fees due and no refund will be given.
In the event of a pandemic, the situation will be considered and a discretionary decision made by Go Go Makers regarding any refunds/and or change of days.
Exclusion
Go Go Makers has a responsibility for ensuring the safety and well-being of all children in our care. Discrimination, bullying, aggressive, disruptive, impolite and persistent poor behaviour will not be tolerated towards other children and staff. Go Go Makers reserves the right to ask parents/carers to remove their child/children for the remainder of any session or in more serious cases full exclusion for the rest of the bookings and no refund will be issued.
Notice of absence
If a child is not attending a session/s please contact us on the Camp Mobile, call us a 01926 935377 or email hello@gogomakers.co.uk
Data Protection
Go Go Makers acts as a Data Controller for the purposes of GDPR. To process your booking/contract we need to collect personal information relating to your child/children (and yourself). It is your responsibility to ensure that you have permission to pass on these details.
Policies and Procedures
A fully copy of our policies and procedures are held at Camp and Club.
Go Go Makers reserves the right to modify, change, cancel or amend these terms and conditions with reasonable notice. 