To all new parents we wish you a warmwelcome to our Out of School Care Program. To those of you who have been with us for a while, thanks for your continued support. The following is up to date information about our program. Please take careful note of the information included as this ensures the safety of your children while they are in our care.

 

Fees to be paid fortnightly on invoice. For casual families fees to be paid on the day when you collect you child/ren from the programme

Fees can be paid in the office during office hours (9am to 4pm) or to the supervisor. All fees will be receipted.

EFTPOS or Cash

Internet banking or direct credit into our bank account:

GECH OSC 12-3051-0555069-03

 

 

If fees are 4 weeks in arrears the service will bewithdrawn and all costs associated with collection of overdue fees will be at the parents expense.

If you are having problems paying the fees please contact the Manager a.s.a.p. to discuss the matter.

 

Only enrolled children will be accepted into theprogram

If you wish your child to walk to or from the program, we need your permission for this inwriting.

SHP Bookings will only be confirmed once we receive the enrolment form and the full payment is made or a WINZ application has been completed. No Refunds will be issued after the program has started.

 

Immediately advise the Supervisor and update 'Your Safety Form" changes to your contact details, authorized people or emergency contacts.

NB Only listed people will be permitted to collect your child/ren

All records kept by the program are confidential. The privacy of childrens personal details will berespected at all times.

 

Are welcome subject to availability of spaces and completed enrolment form. Confirmation of attendance needs to be made by 1pm on the day for After School Care.

Absences

If your child is not attending, this must be reported by 2pm either by text or voicemail on the day. It is time consuming for the staff to be searching at school for your child. In any case, you will be rung if your child was not at the collection point.

If no notification is received, the full session fee will be charged.

 

Check with the Supervisor as to where the school pick up point is. Be sure that your child knows where the pick up point is and understands to be there promptly after the school bell has rung, inform the school /teacher if they are new or casual attendees.

 

Parents are to provide morning tea, lunch and a drink during the School Holiday Program.

All children to arrive at the program with shoes and a sun hat. It is our policy that all children must wear shoes while outside and wear a sun hat each day in summer months.

 

Having personnel items and cell phones are not encouraged at the program. Noresponsibility will be taken by the program staff if items are damaged or lost.

 

Parents are required to sign the register each day when the child arrives (BSC / SHP) or when they are collected (ASC / SHP) from the program.

 

Two weeks notice must be given to terminate childcare arrangements for Before & After School Care Programs.

 

To advise the supervisor of any situationwhich may disrupt the child/ren or other relevant conditions.

Behaviour which is consistency disruptive or harmful to others may result in exclusion from the programme after other possibilities have been explored.

 

Children will be supervised at all times according to the following ratio guideline:

At the venue:

1 Adult to 6 children

2 Adults to 7 Children

On excursions: 1 Adult to 8 Children

Staff will clearly explain to children the programme boundaries for indoor and outdoor or on excursions.

 

If a child is missing, the following procedures will be followed:

Staff will conduct a thorough search. Parents will be contacted, or emergency contacts if parents are unavailable

Emergency services contacted .

 

All staff are qualified First Aiders. In the event of an accident: Staff will immediately inform the Supervisor.

Appropriate First Aid will be administrated

If a serious injury occurs, parents will be notified and an ambulance will be called or the injured child will be transported by van or car to the nearest A & E clinic. All cost incurred will be the parents expense

A report will be completed in the accident folder, which the parent must read and sign.

 

No sick children will be admitted to the programme. If a child becomes ill during the day, they will be comforted, observed, reassured by staff and parents will be notified. If a child is to be administered medication, the parents must put the information in writing (on the medication form) with times, dosage and the medicine must be clearly labelled.

 

Copies of the following policies : Supervision, Safety, Behaviour Management, a Complaints Procedure and a Child Protection Policy etc. are available on request or for reading gin the blue folder at the sign in/out desk

 

All care will be taken to provide supervision of children attending the programme in line with the programmes policies and procedures. signing the enrolment form acknowledges that neither the Management of Glen Eden Community House, nor its employed or volunteer staff, will be liable for any loss or damage arising by way of accident, injury, theft or otherwise while your child/ren are in attendance at the programme.

 

1.In the first instance for OSC - if a parent or caregiver or staff member has a complaint against The Out of School Care Programme they are encouraged to raise and discuss the matter with the Programme Supervisor.

2.If the matter is still not resolvedor a parent/Caregiver or Staff Member (are still unsatisfied) they are encouraged to raise and discuss the matter with the Community House Manager Leanne Appleby Telephone (09) 818 2194 (Community House) or 02108043725

3.If the matter is still unresolved, they are then contact the Glen Eden Community House Executive Committee either by letter to PO Box 20 559 Glen Eden 0641 or personally by contacting the Chairperson Natalie Makeef Telephone 0210669821

4.The Executive Committee will respond within 14 days. Where possible, a mutually agreeable outcome will be sought.

5.If still unsatisfied with the written response, a meeting can be arranged with Committee Representatives. The complainant may bring a whanau worker/support person to the meeting

6.If still unsatisfied a further meeting can be arranged with a mutually agreed mediator. The complainant may bring a whanau worker/support person to advocate to this meeting. Decisions will be made in this meeting as to future action.

If parents or caregivers feel their complaint has not been dealt with satisfactorily, they are encouraged to contact: Department of Oranga Tamariki Ministry for Children T: 0508326459 or E: [email=contact@ot.govt.nz]contact@ot.govt.nz[/email]

  

Konini, Glen Eden Primary children will be transported to and from the House in the Community House Van. Seat belts must be worn at all times in the van.

Prospect School children will be escorted to and from the programme by staff members via a a walking bus and will only be transported in the van on wet days.

GEIS will be transported to school for BSC in the Van and ASC they will catch the School Bus being dropped of at the top of the on Rosier Road on the corner of Pisces Road and the children will walk from the bus stop to the programme

Permission slip must be signed for excursions.

 

It is the childs responsibility to look after their property. Any items left at the end of the day will be placed in the lost property box. Please check this regularly if your child has lost items. Any lost property that is not collected will be given to charity.

 

Willful or deliberate damage to the House property or facilities will be the responsibilities of the parents. The parent may be requested to pay for the cost of repair or replacement.

 

If you are throwing anything away, think of us first. We are open to recycling materials e.g. paper, magazines etc. Check with the supervisor on our current