1.SEN AND INCLUSION
It is important that we are fully informed of any child with additional needs so we can support them in the best way possible. The best way to do this is via the online booking and registration and a call/email to our Head Office. If your child requires 1 to 1 support, we need as much notice as possible in order for you to contact your Local Authority to apply for funding. Get Active Sports are unfortunately unable to provide internal 1:1 support. Prior to confirming your booking, please call our office on 01344 860868 where you will be provided with a SEN enquiry form. Once we have received this we will be able to take the next steps in putting support in place for your child at our provision.
2.MINIMUM AGE REQUIREMENT
We cannot accept children under the age of four to any of our Clubs/Holiday camps. If a child is suspected to not meet the above, we reserve the right to request proof of age. We also reserve the right to refuse entry and/or ask the child/children to be collected immediately, no refund/credit will be available. Get Active Staff are not trained in personal care or expected to be involved in any areas of personal care or toileting. Where young children may have ‘accidents’ parents should inform Get Active staff during the booking process and devise a plan for such eventualities and how they will be dealt with Children who are not toilet trained and/or in pull-ups/nappies cannot be assisted in any toileting by our staff. In general, the principal in these circumstances will be that staff verbally support the child to clean themselves. Therefore it is expected that parents/carers will have trained their children to be clean and dry by the time they arrive at a Get Active Sports Provision. Get Active Sports are fully inclusive. The needs of each child vary greatly, we aim to support all children giving them access to the same opportunities to enjoy our services. It is important that we are fully informed of any child with additional needs, whether that be behavioural, medical or physical so we can try and support them in the best way possible. We ask that you make us aware of these needs by notifying us when registering online and by contacting our office team before placing your booking. We do not offer 1 to 1 support as standard service. If your child requires 1 to 1 support, we would need prior notice to try and arrange this. If a 1-1 is required, this will incur an additional staffing cost and the cost of the session/s you wish to book.
3.PAYMENT
Get Active Sports are a payment upfront booking service unless a monthly payment plan is agreed with the office or is organised through our payment plan service (for card payments only). It is the parent’s sole responsibility to make sure they request payment from their Bank/ Childcare voucher / Tax Credit Provider as soon as the booking is made. You may be required to provide proof of the requested payment where necessary.
Booking completion confirms your acceptance of the terms and conditions. The named person on the booking confirmation accepts the booking conditions on behalf of all on the booking form.
4. CANCELLATION & REFUND POLICY
We at Get Active Sports like to be as approachable and helpful as we can be with cancellations.
We are more than happy to make any amendment to your booking with 48 hours notice. If you have paid by credit/debit card, a cash refund will be available with a minimum of 2 weeks notice. In the case of absence due to sickness, a credit note will be available with confirmation of absence from the school reception.
All our Extra Curriculum Clubs are pre-paid at the start of the term. Therefore, we are unable to provide any credit/transfer or refund for missed sessions, including sickness.
Please note any tax free or childcare vouchers cannot be refunded and will only be issued as customer credit.
5.LATE BOOKINGS
On the day bookings are available to book online up until 11am. After this time, we are able to accept bookings over the phone until 2pm. Get Active Sports operate on a strict pre-booking system. If a booking is not made, entry will be refused if the child has not attended before, or a £3 charge will incur.
6.LOST PROPERTY
Please ensure that children do not bring valuable toys and/or belongings with them as we cannot be held responsible if they go missing or are broken. We cannot guarantee the return of lost property, but will endeavour to return items on request that we are able to identify. Any lost property will be returned to our Head Office in Bracknell, Berkshire and parents will be required to pay the cost of postage or collect. Get Active Sports will keep lost property for a period of four weeks only. If it is left unclaimed after this period has expired, Get Active Sports will distribute the lost property to local charities.
7.PHOTOGRAPHY / VIDEOGRAPHY
From time to time we take photographs and videos at our venues which may be used for marketing and promotional purposes. If you would rather your child was not included in any photographs or videos, you must not agree to photo consent when booking. These photos/videos are often posted on our social media for parents to view. When agreeing to photo consent, images of your child may be used on our Class Dojo feed available to all parents who access the provision at your venue.
8.MEDICAL INFORMATION & SPECIAL CONDITIONS
If you book by telephone we will ask you for two emergency contact details and relevant medical information, allergies, additional needs and dietary restrictions regarding your child. If you book online the same information is requested at point of registering your child. If full information is not provided this may result in that child being excluded from certain activities, or if it felt necessary, excluded from using Get Active Sports. In such circumstances, no refund or credit will be paid. Get Active Sports reserve the right to cancel a booking at any time where there has been a failure to provide full information about a child. If your child requires 1 to 1 care with a member of our staff, please do call our office to arrange your requirements. 1 to 1 care is subject to availability and extra staffing cost.
9.EARLY ARRIVAL & LATE COLLECTION POLICY/FEES
Your arrival time must not be before your selected booking start time. This will result in refusal of entry, unless there is an earlier booking slot available, and then you are required to call the main office to change the booking and pay for extra time, before entry will be granted. Get Active Sports reserve the right to charge a fee or issue a ban for late collection of any children. If a child/child is collected after the allocated collection time identified on the booking, the below policy will apply.
We understand lateness can happen on occasion, but we do have to stress that we discourage late collections in all instances. Penalties apply to cover the overtime cost of the Coach and Supervisor to stay until collection.
10 minutes late: £15 (or extended to the late session where applicable)
Every 10 minutes after this: £10
This balance will be charged to the account and must be paid to continue attending the sessions. If lateness occurs often, a ban on the childcare account may occur.
10.SAFEGUARDING
Get Active Sports staff have a duty to respond if they suspect a child in their care may be suffering from abuse, or if a child makes a disclosure about abuse. In this event, the relevant staff will follow the Safeguarding Children’s Policy as detailed in our policies and procedures.
11.RATIOS/AGE GROUPS
Get Active Sports ratio of staff to children normally exceeds all statutory requirements. The actual ratio varies between activities and age groups.
1:15 Wraparound Care
1:16 Extra Curricular Clubs
1:15 Holiday Camps
We always endeavour to group children within our advertised age groups, however, due to a regulatory requirement to maintain staff to child ratio’s, dependant on the actual ages of the children attending on the day, we reserve the right to group children differently to that advertised.
12.LIABILITY
Get Active Sports does not accept liability for personal injury or death of any participants unless directly caused by the proven negligence of the company or its servants.
13.INSURANCE
All children in our care are covered by our Public Liability Insurance.
14.EXCLUSION
Get Active Sports reserves the right to exclude or refuse any person without notice, if we consider that their presence compromises the good atmosphere of the club (for example through behaviour). Transport home will be the responsibility of the parent and no refund/credit will be available. Please see our behaviour and exclusion policies for more details
15.PROGRAMME CHANGES
Get Active Sports reserves the right to amend its services and activity programme, content, times, dates and venue in the event of unsuitable weather conditions, failure of equipment, building faults and any other operational faults that may arise from time to time, without refund or compensation to the customer.
16.POLICIES AND PROCEDURES
Copies of Get Active Sports policies and procedures are available at the activity venue or will be sent to parents on request.
17.ENFORCED VENUE CLOSURE
If any Get Active Sports club is forced to close due to the compulsory closure of its premises by order of a competent authority (e.g. School, Local Authority, Environmental Health etc), due to bad weather (e.g. Snow, Ice, Flood etc), outbreak of a human infectious or contagious condition (e.g. Influenza, Meningitis), Industrial Action (teaching strike etc) or for any other reason, customers will still be liable for any fees due/paid, during the entire period of closure.
18.COMPLAINTS
Get Active Sports are committed to providing high quality childcare. We take ALL complaints very seriously. If you or your child are not satisfied with the service, we provide we would like to know about it. Any complaint should be made to our Head Office on 01344 860868 or info@getactivesports.com we will do everything possible to ensure the complaint is dealt with as quickly and effectively as possible. If you feel that the outcome of the complaint is insufficient or would like to take the grievance further the complaint should be made in writing and sent to: Director, Get Active Sports, Easthampstead Park Community School, Ringmead, Bracknell, Berks, RG12 8FS
In the unlikely event that you are not 100% satisfied with the outcome of the complaints procedure, you may wish to contact the Ofsted Early Years Complaints Helpline on 0300 123 4666, or write to their Regional Office at www.ofsted.gov.uk/contactus.
19.DATA PROTECTION
Get Active Sports acts as a Data Controller for the purpose of the Data Protection Act 1998. As a requirement, we need to collect relevant personal details from you and the children you are booking to enable us to process your booking. This information includes names, ages, emergency contact details, any applicable medical or dietary restrictions and in some cases credit/debit card or other payment details. We hold and use some of your details for future marketing purposes such as sending you promotional information via email address provided. We do not sell or pass on your data to any third party.
20.BEHAVIOUR
Should Get Active Sports feel that the behaviour of any child is found to compromise the session or the enjoyment of other children, Get Active Sports reserve the right to issue a Ban for poor behaviour of any children without notice.
