Excel Tennis Academy | The Rulebook – Terms & Conditions | October 2026 | Page 1 EXCEL TENNIS ACADEMY THE RULEBOOK Terms & Conditions Version: October 2026 Policy Owner: Excel Tennis Academy Responsible Person: Edward Large, Director & Head Coach Contact Email: info@exceltennis.co.uk Website: www.exceltennisacademy.co.uk SECTION 1 — GENERAL TERMS & CONDITIONS

1. Introduction and Acceptance These Terms & Conditions apply to coaching, subscriptions, bookings, holiday camps, private lessons, competitions, events and related activities provided by Excel Tennis Academy (ETA). By booking, subscribing to or participating in an ETA activity, customers agree to these Terms, the relevant booking or programme information and applicable ETA policies. Parents and carers should ensure that children understand the rules appropriate to their age. Where a particular service has specific booking, payment or cancellation terms, those service-specific terms apply. ETA operates across clubs, schools, leisure centres and other host venues. ETA is a coaching provider and does not necessarily own, operate or control the facilities used.
2. Coaching Services and Player Placement ETA provides junior and adult coaching, school and SEND programmes, holiday camps, Tennis Festivals, Matchplay, Adult Pay & Play, private coaching and other tennis activities. Places are subject to availability and may be allocated according to age, ability, experience, development, group balance, venue capacity and safeguarding requirements. ETA may recommend or arrange a more suitable group where reasonably necessary. A trial session does not guarantee an ongoing place. A provisional booking or waiting-list status does not guarantee a place. A place becomes active when the required booking and payment arrangements have been completed.
3. Conduct and Behaviour Players, parents, carers, spectators and visitors must behave respectfully and follow reasonable instructions from coaches and venue personnel. Bullying, harassment, discrimination, aggression, threatening behaviour, serious disruption and unsafe conduct are unacceptable. ETA may take proportionate action, including warnings, restrictions, suspension or removal from activities. Serious incidents may require immediate action. Related policies: Codes of Conduct; Anti-Bullying Policy; Equality, Diversity & Inclusion Policy; Safeguarding & Child Protection Policy; Complaints Procedure.
4. Junior Supervision and Collection Parents and carers remain responsible for children until the ETA coach has formally accepted them into the activity. ETA provides appropriate supervision during the scheduled activity. Responsibility returns to parents or carers when the scheduled activity ends, unless another arrangement has been agreed. Children should not be left significantly early and must be collected promptly. Excel Tennis Academy | The Rulebook – Terms & Conditions | October 2026 | Page 2 Independent departure requires appropriate prior parent or guardian permission and a suitable arrangement. If a parent or carer is late collecting a child, the coach will remain with the child and attempt to contact the parent or carer. Emergency contacts will be contacted where necessary. Any safeguarding concerns will be handled under ETA's safeguarding procedures. Parents and carers must keep contact and emergency information up to date. Related policies: Safeguarding & Child Protection Policy; First Aid & Emergency Procedures; Codes of Conduct.
5. Coaches, Groups, Venues and Programme Changes ETA may make reasonable operational changes, including:  Replacing a coach.  Moving a player to a more suitable group.  Combining or separating groups.  Changing a court or venue.  Adjusting programme content, timing or delivery arrangements. Reasonable notice of significant changes will be given where possible. A particular coach is not guaranteed unless expressly agreed. ETA will use personnel with qualifications, training, accreditation, safeguarding checks and supervision appropriate to their role. ETA will follow current LTA deployment requirements where applicable. Assistants and developing coaches may work within responsibilities appropriate to their competence and supervision. Related policies: Safe Recruitment Policy; Safeguarding & Child Protection Policy; Health & Safety Policy.
6. Photography and Filming Photography, video recording, livestreaming and the use of images are governed by ETA's Photography & Filming Policy. Before ETA intentionally photographs or films a child for planned promotional, publicity or organisational use, parental consent is obtained and recorded through ETA's booking process. Before photography or filming takes place, coaches also seek verbal agreement from the child and parent/carer on the day. The child's current wishes will be respected even where parental consent was previously provided. A child who does not wish to be photographed or filmed must not be pressured to participate. Permission may be changed or withdrawn for future ETA use, subject to the practical limitations explained in the Photography & Filming Policy. Coaching footage must be handled appropriately and must not be repurposed for publicity without the necessary permission. Parents, spectators and players must respect privacy, safeguarding requirements and any host-venue photography restrictions. Related policies: Photography & Filming Policy; Safeguarding & Child Protection Policy; Online Safety & Communication Policy; Privacy & Data Protection Policy.
7. Missed Sessions and No-Shows Players should attend booked sessions or notify ETA or the relevant coach if unable to attend. The consequences depend on the service booked:  Rolling subscriptions: Missed sessions do not reduce the monthly subscription fee. Make-up sessions may be offered where practical but are not guaranteed.  Adult Pay & Play: No-shows normally do not qualify for a credit.  Private coaching: No-shows incur the full lesson fee.  Holiday camps: The holiday camp cancellation arrangements apply.  Competitions and events: The relevant subscription or event-specific arrangements apply.
8. Late Cancellations and Rescheduling Different activities have different cancellation requirements. Excel Tennis Academy | The Rulebook – Terms & Conditions | October 2026 | Page 3 Activity Standard Notice Rolling subscription cancellation At least 30 days Adult Pay & Play At least 2 hours Private coaching At least 24 hours Holiday camps At least 24 hours for consideration of credit or an alternative session Separately paid competitions and events Considered according to the circumstances and applicable booking arrangements Further details are provided in the service-specific sections below.
9. Weather and Court Conditions ETA normally intends to deliver scheduled activities unless customers are advised otherwise. The Director & Head Coach or the coach responsible for a session may determine whether weather and court conditions are suitable for play. Decisions are made as close to the scheduled start as reasonably necessary, taking account of actual conditions, forecasts, official warnings, court safety, venue advice and participant needs. Customers may be notified through email, SMS, WhatsApp or the booking platform. ETA may adapt, move, shorten, postpone or cancel activities where conditions are unsafe or impractical. A wet court is not automatically unsafe. Coaches will assess the circumstances. Where thunderstorms, lightning or other unsafe weather conditions present a risk, ETA may suspend, adapt, postpone or cancel outdoor activities. Decisions are made by the responsible coach or Director & Head Coach in accordance with ETA's Extreme Weather Policy, including its lightning safety and return-to-play procedures. Customers should assume a session is proceeding unless ETA communicates otherwise. Where ETA safely proceeds but a participant chooses not to travel, the absence will normally be treated under the relevant missed-session arrangements, although exceptional circumstances may be considered. Where ETA cancels or materially shortens an activity, the applicable service-specific cancellation arrangements and statutory consumer rights apply. Related policies: Extreme Weather Policy; Sun & Heat Policy; Health & Safety Policy; First Aid & Emergency Procedures.
10. ETA Cancellations and Operational Disruptions ETA may reasonably cancel, postpone, relocate, shorten or adapt activities because of unsafe weather, venue closure, staffing difficulties, safety concerns or unforeseen circumstances. Where ETA cancels or materially shortens an activity, it will consider an appropriate arrangement depending on the programme and circumstances. This may include a replacement session, make-up opportunity, alternative activity, credit, refund or another reasonable resolution. No particular remedy is automatically guaranteed solely because an activity has been affected by weather or disruption. Nothing in this section affects statutory consumer rights.
11. Safeguarding and Child Protection ETA is committed to safeguarding children, young people and adults at risk. Safeguarding concerns may be reported to:  The ETA coach responsible for the activity.  Edward Large, Director & Head Coach.  The relevant host-venue Welfare Officer or school Designated Safeguarding Lead.  The LTA Safeguarding Team.  The local authority or another appropriate statutory agency. Nobody is required to report through ETA before contacting an appropriate external safeguarding organisation. Excel Tennis Academy | The Rulebook – Terms & Conditions | October 2026 | Page 4 Where a concern involves Ed, an appropriate external, host-venue, LTA or statutory reporting route should be used. Call 999 where a child is in immediate danger or urgent police or medical assistance is required. ETA's safeguarding requirements apply to coaching, private lessons, camps, Tennis Festivals, Matchplay, competitions and other organised activities. Host venues retain their own safeguarding and facility responsibilities. ETA personnel must act appropriately on safeguarding concerns encountered during ETA activities. Related policies: Safeguarding & Child Protection Policy; Safe Recruitment Policy; Codes of Conduct; Anti-Bullying Policy; Online Safety & Communication Policy; Photography & Filming Policy.
12. Medical Information, Medication and Emergencies Customers must provide relevant information affecting safe participation, including significant medical conditions, allergies, injuries, medication, disability or SEND support needs and emergency contacts. Information must be updated when circumstances change. ETA does not routinely administer medication unless suitable arrangements have been agreed. Emergency medication should be accessible and managed in accordance with the participant's needs and agreed arrangements. ETA may reasonably adapt or restrict participation where necessary for safety. Accidents, first aid, suspected concussion and emergencies will be handled in accordance with ETA's First Aid & Emergency Procedures. Where concussion is suspected, the participant must be removed from sport and must not return within 24 hours. Appropriate medical advice should be sought in accordance with ETA's First Aid & Emergency Procedures and current applicable guidance. Urgent or serious symptoms require emergency assistance. Related policies: First Aid & Emergency Procedures; Health & Safety Policy; Safeguarding & Child Protection Policy; Privacy & Data Protection Policy.
13. Liability and Safety ETA will take reasonable care in providing its services. Participants must follow reasonable safety instructions and use suitable clothing and equipment. Tennis and other physical activities involve inherent risks, including accidental injury. Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence. All mandatory statutory and consumer rights remain unaffected.
14. Complaints and Concerns Routine customer-service concerns should normally be raised with ETA in the first instance. Formal complaints will be handled under ETA's Complaints Procedure, including its established acknowledgement, response, review and escalation arrangements. Complaints may be submitted to info@exceltennis.co.uk. Safeguarding concerns, emergencies and statutory reporting routes take priority where applicable. Related policies: Complaints Procedure; Safeguarding & Child Protection Policy; Codes of Conduct; Privacy & Data Protection Policy.
15. Data Protection and Privacy ETA processes personal information in accordance with its Privacy & Data Protection Policy. Information may be used where appropriate for bookings, payments, coaching, safeguarding, emergency arrangements and customer communications. Customers must provide accurate information reasonably required to administer bookings and deliver activities safely. Website cookies and related technologies are addressed in ETA's Cookie Policy. Excel Tennis Academy | The Rulebook – Terms & Conditions | October 2026 | Page 5 Related policies: Privacy & Data Protection Policy; Cookie Policy; Photography & Filming Policy; Online Safety & Communication Policy.
16. Customer Communications and SMS ETA may communicate essential booking, programme, payment, safety and cancellation information through email, SMS, WhatsApp or its booking platform. Customers should keep their contact information up to date. Operational communications are distinct from optional marketing communications. Marketing communications will be managed in accordance with ETA's Privacy & Data Protection Policy and applicable consent or other lawful requirements. Customers may contact ETA regarding communication preferences. SECTION 2 — COURT & FACILITY USAGE
17. Footwear and Equipment Players must wear suitable footwear and use equipment appropriate to the court surface and activity. ETA may restrict participation where footwear or equipment creates an unacceptable safety risk. Players must follow relevant host-venue requirements.
18. Care of Facilities Players and visitors must treat courts, equipment and facilities with reasonable care. Intentional damage, misuse or negligent behaviour may result in proportionate action, including recovery of reasonable costs where appropriate. Host venues remain responsible for the facilities and controls under their management. ETA coaches must respond appropriately to obvious hazards or safety concerns encountered during ETA activities.
19. Smoking, Vaping, Alcohol and Substances Participants must follow host-venue rules concerning smoking, vaping, alcohol and substances. Behaviour that creates an unacceptable safety or safeguarding risk may result in refusal or removal from an ETA activity.
20. Personal Belongings Participants should take reasonable care of personal belongings. ETA is not responsible for loss, theft or damage except where liability arises through ETA's negligence or cannot lawfully be excluded. Related policies for Section 2: Health & Safety Policy; Safeguarding & Child Protection Policy; Codes of Conduct; relevant host-venue rules. SECTION 3 — PAYMENTS, REFUNDS AND CREDITS
21. Payment Arrangements Prices and payment arrangements will be displayed or confirmed through the relevant booking information. ETA currently uses Enrolmy and approved payment methods for relevant bookings and subscriptions. Tax-Free Childcare and approved childcare vouchers may be accepted for eligible activities. ETA may offer discounts, concessions or funded support and may request evidence of eligibility. Unless expressly stated, discounts cannot be combined. Private coaching payments are arranged directly with the coach.
22. Refunds and Credits Refunds, credits, transfers and alternative sessions depend on the relevant service and circumstances. Excel Tennis Academy | The Rulebook – Terms & Conditions | October 2026 | Page 6 A customer's absence or decision not to attend does not automatically create an entitlement to a refund or credit. Where ETA cancels an activity, it will consider the appropriate remedy under the applicable service terms. Any credits or transfers offered are subject to suitability, availability and conditions communicated when agreed. Statutory consumer rights remain unaffected.
23. Failed or Missed Payments Customers remain responsible for payments properly due. Where payment fails or remains overdue, ETA may reasonably contact the customer, seek payment, suspend participation or restrict future bookings until the matter is resolved. Cancelling a payment card or payment instruction does not cancel a rolling ETA subscription.
24. Price Changes ETA may change prices where reasonably necessary. Material changes to ongoing subscription prices will be communicated with reasonable advance notice. Changes affecting existing bookings or subscriptions will be handled in accordance with applicable consumer rights. SECTION 4 — SERVICE-SPECIFIC TERMS
25. Rolling Monthly Subscriptions 25.1 Subscription Structure ETA's regular term-time coaching is provided through rolling monthly subscriptions. The annual programme cost is spread across 12 monthly payments. The monthly payment is not simply a charge for sessions occurring within that calendar month. Regular coaching programmes normally comprise the number of coaching weeks stated in the booking information. Payments remain due during months with fewer coaching sessions, including planned lower-activity periods. A rolling subscription is not a fixed 12-month contract. 25.2 Included Activities Junior subscriptions may include Tennis Festivals, Matchplay or other activities stated in the relevant programme information. 25.3 Enrolment New subscriptions are normally completed through ETA's booking arrangements. Where Enrolmy is used, payment authorisation must normally be completed within two hours or the pending place may be released. Where Tax-Free Childcare or an approved voucher arrangement is selected, ETA may hold the place while payment is processed. 25.4 Missed Sessions A missed subscription session does not reduce the monthly fee. ETA may offer a suitable make-up session where practical, but this depends on availability, age, ability and operational arrangements. Make-up sessions are not guaranteed. There is normally no refund, reduction or credit for a participant absence where no suitable alternative exists. 25.5 Subscription Cancellation Customers may cancel a rolling monthly subscription by giving ETA at least 30 days' notice, using the cancellation method specified by ETA. If the next monthly payment falls within the notice period, it will normally be the final payment. Excel Tennis Academy | The Rulebook – Terms & Conditions | October 2026 | Page 7 The player may attend until the end of the paid period. No pro-rata adjustment is normally made to the final monthly payment. ETA will not require more than 30 days' notice. Stopping a payment card or payment instruction does not cancel a subscription. Statutory rights remain unaffected. 25.6 Subscription Freezes ETA may agree to freeze a player's sessions because of long-term illness or injury. Customers must contact ETA to request a freeze. ETA will consider the circumstances and agree the appropriate arrangements individually. The treatment of subscription payments during an agreed freeze will also be determined individually. A subscription freeze is distinct from cancellation. 25.7 ETA-Cancelled Sessions Where ETA cancels or materially shortens a subscription activity, it will consider an appropriate arrangement, which may include a replacement session, make-up, alternative activity, credit or another reasonable solution. Applicable statutory rights remain unaffected.
26. Courses and Termly Coaching ETA's regular term-time courses operate through rolling monthly subscriptions rather than separately paid fixed-duration course bookings. The subscription terms in Section 25 therefore apply. Players may be moved between suitable groups where reasonably necessary, subject to availability and appropriate placement.
27. Holiday Camps 27.1 Booking Holiday camp places are subject to availability, suitability and venue capacity. Parents or carers may book a camp session up to one hour before the scheduled start time, subject to availability. 27.2 Customer Cancellations Parents or carers must give at least 24 hours' notice before the session when requesting cancellation or a change to be considered for a credit or alternative session. The booking system may allow cancellation within the 24-hour period. However, the ability to cancel online does not automatically create an entitlement to a credit or alternative session. ETA may consider individual circumstances when deciding whether a credit or alternative session is appropriate. 27.3 Arrival and Collection Parents or carers remain responsible for children until the coach formally accepts them into the camp session. Responsibility returns at the scheduled end of the activity unless another arrangement has been agreed. Children must be collected promptly. If a parent or carer is late, the coach will remain with the child and attempt to contact the parent or carer, followed by emergency contacts where necessary. 27.4 Food and Drink Players must bring their own food and drinks as needed. Water will be available at the clubs used for holiday camps for refilling drinks bottles, in accordance with the relevant venue arrangements. Excel Tennis Academy | The Rulebook – Terms & Conditions | October 2026 | Page 8 ETA does not routinely provide meals or snacks. 27.5 ETA Cancellations Where ETA cancels a holiday camp session, it will consider the circumstances and may offer a refund, credit or alternative session, as appropriate. Statutory rights remain unaffected. 27.6 Safeguarding and Safety Holiday camps are governed by ETA's Safeguarding & Child Protection, Health & Safety, First Aid, Extreme Weather and Sun & Heat policies.
28. Adult Pay & Play 28.1 Bookings Adult Pay & Play places are subject to availability and suitability. 28.2 Customer Cancellations Where a customer cancels at least two hours before the scheduled start time, ETA may offer a credit towards another suitable Pay & Play session. Where cancellation occurs less than two hours before the scheduled start, a credit is not normally offered. 28.3 No-Shows Customers who do not attend normally do not receive a credit. 28.4 ETA Cancellations Where ETA cancels a Pay & Play session, its general cancellation arrangements apply. ETA may offer a replacement session, credit, refund or another appropriate resolution according to the circumstances and applicable customer rights.
29. Private Coaching and 1:1 Lessons 29.1 Booking Private coaching sessions are arranged directly between the player, or parent or guardian, and the ETA coach. The coach reserves the agreed time specifically for the player. 29.2 Cancellation Notice Players may cancel or rearrange a private lesson without charge by providing at least 24 hours' notice before the scheduled start time. 29.3 Late Cancellations Where a private lesson is cancelled less than 24 hours before its scheduled start, the full lesson fee remains payable. This normally applies regardless of the reason, including illness, injury, holidays, appointments, school commitments or work commitments. 29.4 Exceptional Circumstances In genuine emergencies or exceptional circumstances, the coach may waive or reduce the charge at their discretion. Such exceptions should not be assumed. 29.5 Payments Payment is made directly to the coach under the arrangements agreed with the player or parent or guardian. The first lesson for a new player must be paid for in advance. Subsequent payment arrangements are agreed directly with the coach. Excel Tennis Academy | The Rulebook – Terms & Conditions | October 2026 | Page 9 Any applicable late-cancellation fee remains payable directly to the coach. 29.6 Coach Cancellations If the coach cancels a lesson, the player will not be charged for the cancelled session. Where possible, the coach will offer an alternative date and time. 29.7 No-Shows Failure to attend without the required notice is treated as a late cancellation, and the full lesson fee remains payable. 29.8 Future Bookings Repeated late cancellations or failure to pay applicable cancellation fees may result in the coach declining further bookings. Related policies: Private Coaching Cancellation & Payment Policy; Safeguarding & Child Protection Policy; Extreme Weather Policy; Health & Safety Policy.
30. Tennis Festivals, Competitions and Events 30.1 Types of Events ETA may organise Tennis Festivals, Matchplay, competitions and other events. Tennis Festivals may be included within relevant junior subscriptions without a separate entry fee. Other competitions and events may require separate booking and payment. 30.2 Eligibility and Entry Participation is subject to the relevant age, ability, eligibility, availability and safeguarding requirements. Any separate entry fee and booking arrangements will be communicated for the relevant event. 30.3 Subscription-Included Events Where an event is included within a subscription, the relevant subscription terms apply. Non-attendance does not automatically reduce the subscription fee. 30.4 Separately Paid Event Withdrawals Where a participant withdraws from a separately paid event, ETA will consider the circumstances. ETA may offer a refund, credit or transfer, as appropriate. No particular outcome is automatically guaranteed, subject to statutory rights. 30.5 Attendance Participants should arrive punctually and follow event instructions. Players who cannot attend should notify ETA as soon as reasonably possible. 30.6 Changes to Events ETA may reasonably change event formats, schedules, groups, courts or venues where necessary for safety or operational reasons. 30.7 ETA-Cancelled Events Where ETA cancels a separately paid event, it will consider the circumstances and may offer a refund, credit, alternative date or another appropriate resolution. Statutory rights remain unaffected. 30.8 Safeguarding Events involving children will be planned and delivered with appropriate safeguarding considerations, including relevant current LTA guidance. Excel Tennis Academy | The Rulebook – Terms & Conditions | October 2026 | Page 10 Related policies: Safeguarding & Child Protection Policy; Codes of Conduct; Photography & Filming Policy; Health & Safety Policy; Extreme Weather Policy. SECTION 5 — GENERAL ADMINISTRATION
31. Suspension or Termination ETA may reasonably suspend, restrict or terminate participation or a booking because of serious or repeated misconduct, safeguarding or safety concerns, non-payment, misuse of services or another material breach. ETA will act proportionately and consider the circumstances. Where ETA ends an ongoing paid service for reasons not caused by the customer, it will consider any payment adjustment required by the circumstances and law.
32. Related ETA Policies These Terms should be read alongside the relevant current versions of ETA's public policies:

1. Safeguarding & Child Protection Policy

2. Codes of Conduct

3. Anti-Bullying Policy

4. Equality, Diversity & Inclusion Policy

5. Complaints Procedure

6. Extreme Weather Policy

7. Sun & Heat Policy

8. Health & Safety Policy

9. First Aid & Emergency Procedures

10. Safe Recruitment Policy

11. Photography & Filming Policy

12. Online Safety & Communication Policy

13. Privacy & Data Protection Policy

14. Cookie Policy

15. Private Coaching Cancellation & Payment Policy These documents provide additional detail within their respective areas. The current applicable booking information also forms part of the arrangements for each service. ETA's internal Appropriate Policy Document is not a public customer-facing policy.

• Changes to These Terms ETA may update these Terms to reflect changes in services, systems, law, guidance or operational arrangements. Material changes affecting an ongoing subscription will be communicated with reasonable notice where appropriate. Any changes affecting existing bookings or subscriptions will be handled in accordance with applicable customer rights.
• General Provisions If any provision is found unenforceable, the remaining provisions will continue so far as legally possible. A delay in enforcing a right does not automatically waive it. These Terms, relevant booking information and applicable ETA policies form the basis of the service unless ETA expressly agrees otherwise in writing.
• Governing Law These Terms are governed by the law of England and Wales. Nothing in these Terms removes mandatory consumer rights or rights relating to the appropriate courts.
• Contact Excel Tennis Academy Edward Large Excel Tennis Academy | The Rulebook – Terms & Conditions | October 2026 | Page 11 Director & Head Coach Email: info@exceltennis.co.uk Version: October 2026