Terms And Conditions
Last updated on 2019-04-01 20:16:20
We like to keep things simple.
We will offer a credit/refund when:
When lessons are missed at a school venue, we will offer a catchup (during the same week as the missed lesson or during the school holidays) when:
- Our tutor is sick
- The venue is unavailable
Unless the circumstances are exceptional, we are unable to offer a catchup/credit/refund when:
- Students are on a school trip/event
- Students are unavailable at the request of a teacher
Group lessons have fixed costs which are unaffected by the absence of a single student. We still need to pay our teachers and hall hireage fees etc.
- Your child is sick
- Your child is away from school/afternoon lessons for external reasons
Our teacher will make a note to spend more time with your child the following week.
Exceptional circumstances include:
- Significant injury
- Prolonged sickness
- Tangi/Funeral arrangements
- Extended holiday plans (please get in touch before booking if this is you)