Terms And Conditions

Last updated on 2019-01-08 13:18:47

We like to keep things simple.

We will offer a catchup/credit/refund when:
  • Our tutor is sick
  • The venue is unavailable
  • Students are on a school trip/event*
  • Students are unavailable at the request of a teacher*
    * For lessons held at school
Unless the circumstances are exceptional, we are unable to offer a catchup/credit/refund when:
  • Your child is sick
  • Your child is away from school/afternoon lessons for external reasons
Group lessons have fixed costs which are unaffected by the absence of a single student. We still need to pay our teachers and hall hireage fees etc. However, our teacher will make a note to spend more time with your child the following week.

Exceptional circumstances include:
  • Significant injury
  • Prolonged sickness
  • Tangi/Funeral arrangements
  • Extended holiday plans (please get in touch before booking if this is you)