Terms And Conditions

Last updated on 2019-06-26 16:44:08

DEVONPORT COMMUNITY HOUSE 

 
Holiday Programme
 
Terms and Conditions
 
 

Programme Hours
 
The Holiday Programme will operate from 7.30am to 6:00pm during the school holidays. 
The programme will not operate on public holidays.
 
Fees
 
Holiday Programme fees will be invoiced weekly and are due within 7 days. 
 
Absences/Cancellations
 
Holiday Programme cancellations made before 8.00pm the day before a booking will not incur a fee. 
Cancellations made after 8pm the day before will be charged a cancellation fee equal to the daily rate. 
 
Absences due to illness will not incur a fee. Please contact the office as soon as possible so the staff can update their daily booking register. 
  
Age of Children
 
The Holiday Programme is for children between the ages of 5 and 13 years old.
 
Enrolment/Bookings
 
All enrolments and bookings are to be made via Enrolmy. 
 
Same day bookings can only be added to Enrolmy by the House staff and only if space allows.
 
By enrolling your child into our Holiday Programme, you are accepting our Terms and Conditions.
 
It is the responsibility of the parent/caregiver of the child to ensure the most up to date information is in Enrolmy. for both themselves and their child/ren. 
 
Confidentiality
 
At all times the programme will comply with the requirements of the Privacy Act 1993.
 
Information will only be shared with the owner's permission or as required by legislation or safety requirements.  
 
Enrolment records will be destroyed when a child ceases to attend for two years.
 
Complaints
 
If a parent/caregiver has a complaint about the programme or staff members, they should approach the Holiday Programme Supervisor or if necessary the Community House Manager, who will attempt to rectify the situation.  
 
If unresolved to the satisfaction of the parent/caregiver, a complaint must be made in writing to the House Manager and must contain details of the grievance and desired outcomes.
 
The House Manager will endeavour to respond to the complaint within 14 days.
 
Unresolved complaints will be escalated to the Devonport Community House Committee.
 
Personal Property
 
The House and staff are not liable for any loss or damage (by way of accident, theft or otherwise) of any personal property including electronic devices. 
 
Lost property is placed in our Lost Property box for children and parents/carers to check through.
 
Items not collected by the end of the School Holiday programme will be disposed of. 
 
Collecting your child
 
At the end of a session, children must be signed out by their parent/carer.  If someone else is collecting your child, this information needs to be included in the relevant section of the Enrolmy enrolment form or communicated directly to the Holiday Programme Supervisor before your child is collected.
 
Permission must be given for children to leave the programme unaccompanied in the relevant section of the Enrolmy enrolment form. 
 
If your child/ren are not collected on time at the end of a session, then a late fee of $10 per 15 minutes may be charged.                                                                        
Excursions & Trips
 
Children attending our programmes may be taken on excursions around Devonport and on certain days have off-site trips.  Please complete the relevant section of the Enrolmy enrolment form.          
 
Buildings & Facilities
 
The Community House is a Council building and as such, the downstairs toilets are "public' toilets. Members of the public who want to use the toilets are requested to report to the Manager or Holiday Programme Supervisor. 
        
The Devonport Community House is a Smoke-free environment. 
                                                                                                                        
Medical Emergency
 
If your child becomes ill during programme hours, we will call you to collect your child/ren. 
 
If your child needs medical attention, we will contact you to ascertain if you would prefer to take your child to a medical facility yourselves.
If we are unable to contact you, we will take your child to the nearest medical facility.
 
If your child sustains a serious injury, then an ambulance will be called and you will be notified as soon as it is possible 
 
Any medical costs incurred will be covered by the parent/caregiver. 
 
 
Civil Emergency
 
Emergency/Evacuation procedures are displayed in every room around the House.
 
 
Health and Medical Information
 
The Devenport Community House is a No Nut Zone and as such, no products containing nuts are to be brought onto the premises.


Please advise us of any relevant health or medical information relating to your child - this should be completed in your child's Heath Details section of the Enrolmy enrolment form.  
 
Please pay particular attention to letting us know about any allergies your child has, including allergies to sunscreen. 
 
If you require us to give your child any medication, a paper Medicine Consent Form must be completed - please ask our staff for a form.
 
 
Child safety
 
The programme has a detailed child protection policy, which includes the reporting of any suspected child abuse to the Department of Child, Youth and Family Services.
 
 
Photographs
 
We often take photos/videos of the children participating in our programmes.  Occasionally we may use these photos/videos for marketing purposes, in brochures, newsletters, local newspapers or on our website and facebook page.
Please let us know if you do not want photos/videos of your child used in our promotions.
 
                                                                                                                
Behaviour Guidance 
 
Children will be reminded at the beginning of each session about our House Rules being:
Respect for each other, 
Respect for staff
Respect for property,
No bad or threatening language,
No hitting, kicking or physical violence
 
If incidents of behavioural difficulties or inappropriate behaviours occur, they will be recorded in our Health & Safety Register and reported to yourself for discussion on an appropriate way forward for your child. 
 
In the case of a serious behaviour incident, we may require that your child be removed from the programme immediately,
 
 
 
In accepting these Terms and Conditions you are confirming that you have read and understood the information above, that you are entering a contract with Devonport Community House Incorporated and that neither the staff, management nor committee members will be liable for any loss or damage (by way of accident, injury, theft or otherwise) arising out of attendance at the programme.